Reviews
Great customer service, I went in for a 20k service but...
Great customer service, I went in for a 20k service but got a call about a leak on the water pump, Bobby said it would required some extra time but he checked and it would be at no cost to me as it was covered under warranty. Thanks Bobby
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for visiting Bob Baker Subaru! We're so happy to hear that Bobby worked hard to provide you with excellent service! See you next time!
You send out wayyyy to many surveys!!! And you keep...
You send out wayyyy to many surveys!!! And you keep asking me to do it after I have like 2 times. Please fix your spam system and also allow us to opt out. From the 9 contacts I get to confirm my appointment to the 20 contacts after it is really out of control.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're always looking for ways to improve customer experience and will share your feedback with our team. Thanks,Don Elliott - Customer Service Relations Manager - (760) -804-5038
My mom and I enjoyed our car buying experience. Thank you...
My mom and I enjoyed our car buying experience. Thank you for everything and all your help with the overall satisfaction, working with Volkswagen. Five stars across the board.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for visiting Bob Baker Subaru! We're so happy to hear that our team worked with you and your mom to find a new vehicle! We appreciate your 5-stars!
I really appreciate Hugh Stewart for his hard work and...
I really appreciate Hugh Stewart for his hard work and enthusiasm getting everything handled on my car sale, this is my first Subaru and I am loving my new 2021 outback ! He is the BEST as far as we’re concerned! Don’t let go of this guy ever !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for visiting Bob Baker Subaru, Allison! We're so happy to hear that Hugh worked hard to find you a new 2021 Subaru Outback! See you next time!
Uzair was kind, knowledgeable, and patient while I made...
Uzair was kind, knowledgeable, and patient while I made my choice. He answered every question and was always available when I called or stopped by. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your review! We're so happy to hear that Uzair worked with you on your new purchase, and answered all questions you had! Let us know how our team can assist in the future! -Bob Baker Subaru
Bought my first Subaru thanks to Yuri, who was vey...
Bought my first Subaru thanks to Yuri, who was vey helpful, friendly, informative and patient. My entire experience at Bob Baker was excellent. I now see first hand why so many people like Subaru. Great customer service and a great new car! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new Subaru! We're so happy to hear that our sales team provided you with an easy purchase! See you next time at Bob Baker Subaru!
Hugh is honest and professional and made the car buying...
Hugh is honest and professional and made the car buying experience with a toddler a breeze! We will definitely come back in the future! Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for visiting Hugh at Bob Baker Subaru! We hope you enjoy your new car!
all well, as always. this is a tightly run service...
all well, as always. this is a tightly run service department and i will keep coming back. great attention to detail from the team, great service, and good amenities allow one to work while the car is getting serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5-stars, Cata! We appreciate your 5-star review! See you next time at Bob Baker Subaru!
Very organized. And I don’t like being told how many...
Very organized. And I don’t like being told how many words is the minimum to write. Hope you change this soon. It turns me off that I might not submit anything again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Judy! -Bob Baker Subaru team
Glad you read my response.
Took almost 3 hours for a very simple oil/filter change....
Took almost 3 hours for a very simple oil/filter change. Twice as long as it should have. Quality of service and customer relations were well done.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We apologize for the long wait. We value you as a customer and hope to have the chance to discuss your visit further. Thanks, Norman Amabile - Service Manager - 7608045037.