AutoNation Subaru Carlsbad

Love my service department!! Thank you for going the extra mile and taking great care of me and my car, greatly appreciated! Highly recommended, Mr Lopez Service Advisor!

I had such a great experience at Bob Baker Subaru Dealership. Terrence was my client advisor and took excellent care of me from start to finish. He created a space that was trusting, comfortable, and I could tell he had my best interest in the forefront of his mind the whole time! I would work with Terrence any time again. The customer service was fantastic...11 out of 10!

Excellent customer service and communication. We felt informed and well taken care of by Zach and team. Thank you very much! We are proud to do business with you all.

Fantastic service team. Friendly, knowledgable, professional always with a smile. I will always bring my Subi to Bob Baker for servicing and have even recommended to family and friends.

Colton was very helpful. They were quick to diagnose the issue and get me back on the road and very communicative while waiting for work to complete.

I’m a bit late with my review but it is well deserved. In September, I brought my new forester in for its first free oil change under warranty. The service center was clearly busy but as soon as my service guy got to me I had all of his attention. He answered my questions, was friendly and personable, and even gave us a curtesy call because the car was done sooner than expected. I’ve hated dealing with dealerships in the past but I can honestly say that Bob Baker Subaru has changed my mind for the better. If they are this great during a pandemic I can’t imagine the quality of service when restrictions are lifted. Choose this dealership if you want friendly, knowledgeable staff and excellent customer service!

Yuri was very friendly, knowledgeable, helpful and personable. He made the whole trade in process of my lease seamless and easy. Thank you very much. Looking forward to the next time.

Although Mr. Carrasco was kind, it took over two hours to get my car serviced, it wasn’t even washed (I requested it to be washed), and I didn’t get the sticker on the windshield to remind me of my next service. I received a copy of the invoice, but I didn’t receive the page where things are marked with green/yellow/red. It was my first time at your dealership, so no sure if you do that, but I’ve gotten one of those from all other places I’ve been to.

Best experience ever had,they really care about customer service. Price was good car was in excellent shape clean, sales process was smooth and efficient

Took my vehicle in to check out a defect in the shifting console, plastic coating peeled off and is sharp and dangerous. Service center told me I'd get a response in a few days but never got a response from VW. Had to reach out to the vehicle rep about the issue.