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AutoNation Subaru Carlsbad

(5,206 reviews)
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday 10:00am–6:00pm
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award
New (866) 662-8042 (866) 662-8042
Used (866) 667-3607 (866) 667-3607
Service (866) 663-5061 (866) 663-5061

Reviews

(5,206 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Subaru Carlsbad from DealerRater.

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Zach is super helpful and very good at communicating how...

Zach is super helpful and very good at communicating how and what services are needed for my car. Great employee. Thank you for your service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review and feedback about your experience with Zach! The whole Bob Baker Subaru team appreciates your business, Nathan!

I brought my car in for regular service. Eric was great!...

I brought my car in for regular service. Eric was great! I asked him about using the all wheel drive and he showed me the button and gave me helpful hints. Will be trying that out in a few days. Service was pretty fast. After a walk to mall for Starbucks, I sat on some great seats outside and away from folks!! Great service as always!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review Bob Baker Subaru! It really means a lot to hear that you’re happy with your vehicle service.

Zack L. Helped us. Always super friendly, professional...

Zack L. Helped us. Always super friendly, professional and most importantly...he’s very knowledgeable because I’m the type of guest that has lots of questions(first Subaru and I love it). I had a 5 min wait and I was going about my crazy day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Zack is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Thank you for your business from your friends at Bob Baker Subaru!

I brought my car in for a recall and decided to get my...

I brought my car in for a recall and decided to get my oil changed at the same tome love you guys. Thank you and I will be back. Thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We’re elated to get your positive feedback of Bob Baker Subaru service, thank you!

Service-oriented, respectful, attentive. Will Carrasco...

Service-oriented, respectful, attentive. Will Carrasco sets the example when it comes to these qualities. You will not be disappointed after coming to Bob Baker.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We are so happy that the Bob Baker Subaru team delivered an excellent experience. Thank you for the 5-star review!

William is a very professional and kind man. I’m sure he...

William is a very professional and kind man. I’m sure he takes care of all his customers with the upmost care. Excellent job at Bob Baker just the best!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business!

Courteous and helpful staff, COVID-19 safety procedures...

Courteous and helpful staff, COVID-19 safety procedures taken, did not have to wait too long to get our car back; the tables we were eating at were even sanitized while we were waiting

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback! We look forward to your next service appointment at Bob Baker Subaru! See you next time!

Fast and proficient, I’m from out of town and they...

Fast and proficient, I’m from out of town and they treated me like I’d been bringing my business there for years. Great Job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting our team at Bob Baker Subaru, Adam! We hope to have you as a customer for life!

Zach was thorough, professional, and very kind to me, a...

Zach was thorough, professional, and very kind to me, a senior. I have hesitated to return to Bob Baker Service bcz I’ve had a few terrible experiences in the past; however; Zach’s patience has reversed my prior opinion. Thank you, Zach!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback! We're so happy to hear that Zach earned your 5-stars! See you next time at Bob Baker Subaru!

So grateful for the outstanding customer service… Sean in...

So grateful for the outstanding customer service… Sean in Internet sales and Dustin,... Jamie in finance was great .. I love my new Forester Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We can't thank you enough, Andy! We're so happy to hear that Sean, Justin, and Jamie worked hard to find you a new Subaru Forester! We look forward to seeing you next time!