Reviews
I had a 2017 Subaru and now a 2020 Subaru and have taken...
I had a 2017 Subaru and now a 2020 Subaru and have taken both to Bob Baker Subaru in Carlsbad for service. Always friendly, great customer service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing the Bob Baker Subaru team for all of your service needs! See you next time!
Tanner Knapp was very efficient and helpful. My car was...
Tanner Knapp was very efficient and helpful. My car was serviced promptly and washed, good experience all round. Will be returning to Bob Baker Subaru
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ben, thank you for choosing Bob Baker Subaru! We're so happy to hear that Tanner provided a 5-star experience! See you next time!
Great customer service and attentiveness. Will be...
Great customer service and attentiveness. Will be recommending to my family and friends to got to Carlsbad service to get a new car and great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recommending Bob Baker Subaru!
The collision center was outstanding. Aaron Holland went...
The collision center was outstanding. Aaron Holland went above and beyond to repair my van. The back door operates better than it did when I purchased it. Couldn’t be happier.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5-stars, Mark! We're so happy to hear that Aaron worked hard to get you back on the road safely!
Great job. Had to wait past the time that the service...
Great job. Had to wait past the time that the service shop closed, but they gave me a discount to make up for my time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for visiting Bob Baker Subaru! We appreciate your business!
Julian is the best and has been so helpful! He’s the...
Julian is the best and has been so helpful! He’s the reason I kept going to get my car serviced here even after moving to Orange County.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Julian at Bob Baker Subaru for all of your service needs! We appreciate the support!
Can’t say enough about Julian Perez. He once again was...
Can’t say enough about Julian Perez. He once again was wonderful and took care of my Outback. He kept me inform and worked quickly to make sure everything was perfect. I appreciate his professionalism and time he took to explain things to me about my car. He’s an asset to Subaru.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We can't thank you enough for this wonderful review! We will pass along your kind words to Julian! See you next time at Bob Baker Subaru!
Worst experience ever. Robert lies about his numbers and...
Worst experience ever. Robert lies about his numbers and will confused you. Spent 6 hours to this dealership at the end is all a lie.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Jay - Some people may not realize how important these reviews are to our business. We use them to learn from our mistakes and improve the experience for the next guest. If you're willing, I'd love to hear more about what happened during your visit. Please consider giving me a call. Thank you, Don Elliott - Customer Service Relations Manager - (760) -804-5038
We are very satisfied with the care Bob Baker Subaru...
We are very satisfied with the care Bob Baker Subaru provided us. Tanner Knapp kept us informed and gave us updates as our repair went along. A loaner vehicle was provided while our WRX was in shop. We are impressed with the shop mechanic, Michael and foreman Eddie who persisted in diagnosing and restoring our car to full functionality.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving Tanner, Michael, and Eddie a great review for their service. Have a great day Steven! -Bob Baker Subaru Team
Is great experience, I didn’t know much about Subaru but...
Is great experience, I didn’t know much about Subaru but the sales rep that worked with me Tristin really got me up to speed. After driving BMWs for the last 22 years I made the switch from BMW which I consider to be one of the best cars made in the world to Subaru and was happy to do so. The Subaru is an incredible value it has everything that I need to keep me going with work family and play balance. I look forward to my next transaction/purchase of Bob Baker Subaru. You guys are the best!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We can't thank you enough for this awesome review, Erik! The team at Bob Baker Subaru loved helping you find a new vehicle, and look forward to helping you next time!