AutoNation Subaru Carlsbad

Service was prompt, and the service rep was courteous and friendly. The car was ready when promised. I would definitely return for my next service.

My lease was up on my 2017 Jetta S and I wanted to look at the new Jetta’s and upgrade a bit. Robert helped us out by showing us the Jetta SEL (main goal was leather seats) and letting us take it for a test drive. I fell in love but we’re still deciding between other days. We left and the next day decided to get prices to see our options. Robert was so quick to respond to our text messages and sent us a lease quote. He got us such a good deal that we knew that was the car for us. He helped us fill in as much paper work as we could before arriving to pick up the car. Robert helped with returning our lease and picking up the new car. He answered all our questions and when the car was ready and it was time to drive off, he sat with me and end over a brief overview or the car and helped me understand everything. He took his time even though the dealership was closing. Thanks so much to Bob Baker VW and especially Robert Maples for making it so easy and helping me find the perfect car for me. I AM LOVING MY NEW JETTA SEL! Thanks again!

I have always heard to be wary of dealerships but I’ve never had issues in the past. This experience was horrible. I will never come back.

I had an amazing experience with everyone (sales & financing) from start to finish! So glad I picked this dealership for purchasing my new Crosstrek. I couldn’t have asked for better customer service and sales knowledge from Robert! Thanks again!

Couldn’t be more happy with my purchase both sales and finance team attempted to get me out as fast as possible. Finance department gave me a stellar rate (credit union level), and really wanted to fit everything into my budget and was willing to bite bullets to make it work!

The Windshield gotb broken during car wash. Manager said they would order one and let me know when it comes in. Were changes were made to screen? I don't find where it tells how many miles to gas fill.

Every employee that I worked with was extremely knowledgeable and courteous I appreciate their service I have received from Bob Baker Subaru over the years.

Thanks to all employees who were part the good experience for latest service on our Subaru. The staff is professional, friendly and polite. We have always been pleased with the service we have received that is why we are repeat Bob Baker customers.

JP was very helpful with getting my car serviced and recall taken care of. But my car seats were just thrown in the back and my car was not washed like I asked. I appreciate the speedy service, but some attention to detail would have been better.

Batista is really a great person to talk to and good on what he does. Total opposite of the lady ( Kelly ) that we dealt with on our initial visit. She got all upset when I didn’t agree on the deal and pretty much said that we wasted Her time and She could have been home with Her kids/ dogs. Will SURELY NOT RECOMMEND HER!!!!! Thanks to the sales manager who step forward and smooth everything out...