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AutoNation Subaru Carlsbad

(5,192 reviews)
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday 10:00am–6:00pm
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award
New (866) 662-8042 (866) 662-8042
Used (866) 667-3607 (866) 667-3607
Service (866) 663-5061 (866) 663-5061

Reviews

(5,192 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Subaru Carlsbad from DealerRater.

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Everyone there was courteous and helpful. Any question I...

Everyone there was courteous and helpful. Any question I asked they were right there to help me out. Their expertise on the Subaru I bought used was incredible can’t wait to get back there felt like family .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Bobby in the service department at Bob Baker Carlsbad...

Bobby in the service department at Bob Baker Carlsbad really cares customers needs and what they think. Thank you Bobby for taking care of what is important for us Brian Nickens

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Hugh made this a great experience! Really easy to work...

Hugh made this a great experience! Really easy to work with and answered all questions. I would recommend Hugh and everyone at Subaru Carlsbad- everyone was so pleasant

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Pleasant , Professional and very helpful and considerate

My wife and I have purchased 2 vehicles at Bob Baker Subaru and have enjoyed the experience very much . The sales department including Hugh Stewart., Management Bill Kornic and service with Zack Lenfesty have made the whole purchase and service portion of our car experience the best we have ever experienced. WE will recommend you to family and friends and anyone else who might be in the market for a new vehicle. Keep up the good work and we will be back. All the best, Pat and Rose Brown

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I purchased my first car here. This place is so awesome...

I purchased my first car here. This place is so awesome the employees are all so pleasant. They really make their customers first. Julio was awesome. They did a awesome job with my car and even washed it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was quite unimpressed. It took multiple visits to the...

I was quite unimpressed. It took multiple visits to the dealership to finally get the car in. Rental car given was not even comparable, by a long shot, to what I had purchased. When I received my car back, the scratch is still visible. Extremely dissatisfied.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello I am so sorry for the poor workmanship, can we revisit this issue for you please let me know. Thanks Norman # 760-804-5037

The Bob Baker experience was awesome. Jim was very...

The Bob Baker experience was awesome. Jim was very knowledgeable and took his time with me. He explained all the car options and trained me on the test drive. Still driving strong and it’s beautiful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

3 recalls - completed

Our service guy was Julian Perez Great job - very professional and kept us fully informed The 2016 Subaru has performed exceptionally for over 3 years No complaints and a pleasure to own

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

My experience was so great! Our dealer Jim M. took such...

My experience was so great! Our dealer Jim M. took such wonderful care of us and worked hard to get us a great deal! Yay!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We were given the best car buying experience ever and...

We were given the best car buying experience ever and would definitely recommend this dealership. We drove over an hour to get to Bob Baker and would do it again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.