Reviews
Nice place easy to deal with, worked with me and my
Nice place easy to deal with, worked with me and my situation to make it happen for me
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Good selection, nice staff
Good selection of vehicles and the staff is quite friendly. The service wait times are a bit long, but likely depends on the day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Extremely satisfied with service.
Extremely satisfied with service. Have been coming since I bought Mazda CX5 in 2016 and was every time happy. Highly recommend this service.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Miki, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Quick dealership, always able to get an appointment
Quick dealership, always able to get an appointment quickly. They use text to communicate which it helpful when at work. They also get you a lyft to work if you need it after dropping you car off - they make the process very easy. For this convivence you will likely end up paying a bit more, but this is to be expected for convivence.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Gabriellag, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
I went in for an oil change and an alignment, when I
I went in for an oil change and an alignment, when I picked up my car there were $100 of additional charges. I inquired about this and they pointed out it was for things that I didn't ask them to do. To their credit, They quickly adjusted the bill downward, so I ended up paying for the services that I requested. But it shouldn't have come to that..
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Everything proceeded properly.
Everything proceeded properly. One word. Two word. Three word. Four word. Five word. Dix word.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Service staff at AutoNation Mazda Carlsbad is great.
Service staff at AutoNation Mazda Carlsbad is great. They explained the work that was recommended and why, made sure I understood, and kept me informed. When the wait was longer than expected they arranged transportation for me. I'm sure all the service advisors are good, and I especially appreciate Max Hackedorn. He was so patient and persistent in working with my service protection plan, which greatly reduced the cost of service this time. His experience shows and I like his straightforward style.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Janiswinn, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Mazda Carlsbad! Don't hesitate to call us if you ever need anything. Be safe on the road!
Appreciate the custormer service at Autonation Mazda
Appreciate the custormer service at Autonation Mazda Carlsbad, particularly Colin Dresser. Thanks for your assistance and making my experience very pleasant.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dolores, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Repair of my Mazda CX-5
I had brought in my vehicle in June to address an concern I had about the transmission. They held onto it, ran tests, and determined that I would need a replacement. They provided me with a loaner car until the repairs were done, they kept in touch with the progress, and the problem was fixed! I am very happy with how everything went.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Alexis, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service at Carlsbad Mazda
Very nice and got me a Lyft back home and again when my car was ready!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jessica, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!