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AutoNation Mazda Carlsbad

(230 reviews)
New (866) 783-1261 (866) 783-1261
Used (866) 788-6693 (866) 788-6693
Service (866) 795-2174 (866) 795-2174

Reviews

(230 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Overall, Fred had great communication and helped me with

Overall, Fred had great communication and helped me with any questions. The whole process was easy and quick. The only thing I did not like was their ridiculous offer they gave me for me car to turn in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Kelly, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Max and Andrea both handled my car.

Max and Andrea both handled my car. They are awesome! Always professional & helpful. Disappointed to see there is a new manager. Loved the other one. When I picked my car up there was a scratch on the door. I need it fixed. Other than that great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

Auto Nation Mazda review

Everybody is very pleasant. Jeremy our service representative made sure our concerns were taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we are pleased to hear you had such a positive experience with us, George! Don't hesitate to call us if you ever need anything. Be safe on the road!

Excellent and very pleasant sales service, but the

Excellent and very pleasant sales service, but the closing paperwork and unwanted hard sell of the extended warranty were tedious.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

Great communication and an overall concern that I not pay

Great communication and an overall concern that I not pay for service that was not needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Paddington, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

Chris called me and followed up with a previous review I

Chris called me and followed up with a previous review I had and resolved my concerns and offered me 2 free future services. I am happy that he went the extra mile to make a client happy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

Consumer response

Thank you for the follow up!

I recently traded in my Mazda and renewed my lease and

I recently traded in my Mazda and renewed my lease and had a wonderful experience. I worked with Fred Bandi, who provided a top tier experience in helping me lock in the exactly model, color, and package that was perfect for me. My family and I have leased 10 cars from him over the years and always love coming back to him. He’s the best! I highly recommend him and this dealership. :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Jaycie, we're happy you found our staff so supportive during your experience here at AutoNation Mazda Carlsbad. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

My appointments are always quick and easy at this Mazda

My appointments are always quick and easy at this Mazda dealer, and they just remodeled so it's really nice inside! I've been going here for all of my car services for the past three years (since I bought my CX-5 from this dealership) and they are always super helpful. Shoutout to Cristian, who takes the time to explain everything to me and confirm what I want serviced and how much everything would cost before they do it. I would definitely recommend to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

I've used this dealership for all of my service needs

I've used this dealership for all of my service needs since I got my Mazda 9 years ago. I've worked with Max Hackadorn for several years now, and he's been an excellent contact person!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

It's my 3rd time when I service my mazda.

It's my 3rd time when I service my mazda. This time they completed the renovation and the dealership looks modern and fresh. The staff is nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Artem, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.