Reviews
Quick dealership, always able to get an appointment
Quick dealership, always able to get an appointment quickly. They use text to communicate which it helpful when at work. They also get you a lyft to work if you need it after dropping you car off - they make the process very easy. For this convivence you will likely end up paying a bit more, but this is to be expected for convivence.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Gabriellag, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Service staff at AutoNation Mazda Carlsbad is great.
Service staff at AutoNation Mazda Carlsbad is great. They explained the work that was recommended and why, made sure I understood, and kept me informed. When the wait was longer than expected they arranged transportation for me. I'm sure all the service advisors are good, and I especially appreciate Max Hackedorn. He was so patient and persistent in working with my service protection plan, which greatly reduced the cost of service this time. His experience shows and I like his straightforward style.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Janiswinn, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Mazda Carlsbad! Don't hesitate to call us if you ever need anything. Be safe on the road!
Appreciate the custormer service at Autonation Mazda
Appreciate the custormer service at Autonation Mazda Carlsbad, particularly Colin Dresser. Thanks for your assistance and making my experience very pleasant.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dolores, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Colin Dresser was wonderful yesterday.
Colin Dresser was wonderful yesterday. He was extremely responsive, patient, knowledgeable and eager to be of assistance. The “detail” department did their usually fantastic job——show room ready when completed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Mazda Carlsbad. If you ever need help, just give us a call. Happy motoring!
Repair of my Mazda CX-5
I had brought in my vehicle in June to address an concern I had about the transmission. They held onto it, ran tests, and determined that I would need a replacement. They provided me with a loaner car until the repairs were done, they kept in touch with the progress, and the problem was fixed! I am very happy with how everything went.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Alexis, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service at Carlsbad Mazda
Very nice and got me a Lyft back home and again when my car was ready!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jessica, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service staff were great and kept me informed.
Service staff were great and kept me informed. Overall work done was superb and would recommend/come again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jerry, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Mazda Carlsbad and we hope to be of service again in the future.
The ENTIRE TEAM at Mazda Carlsbad was SO amazing!
The ENTIRE TEAM at Mazda Carlsbad was SO amazing! From the start of my car search journey with Clayton, to the additional help I received from Olin, both managers Mike and Lucas and finally Michelle in accounts, I couldn't be happier! They even stayed late on a Saturday night to get everything processed so that I could drive away in my awesome CX-30. Great team, great service, great car! Thank you, thank you, thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Rachel, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Poor Repair
Ordered the wrong part, took an extra week. Drove off and found that they did not secure it properly and had to make another appointment to fix their mistake
- Customer service 1.0
- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 620-0950 to discuss what we can do to help.
Customer
Car was serviced in the time promised, the dealership was recently remodeled and waiting area was pleasant.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!