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AutoNation CDJR Carlsbad

(768 reviews)
Sales hours: 9:00am to 7:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday 10:00am–6:00pm
2018 consumer dealer award
View 1 awards
2018 consumer dealer award
New (866) 681-6688 (866) 681-6688
Used (866) 682-5329 (866) 682-5329
Service (866) 685-2939 (866) 685-2939

Reviews

(768 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation CDJR Carlsbad from DealerRater.

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Car buying experience

I set up an appointment, but was late so the sales rep I was scheduled to meet with was busy. Another sales rep (Marcus) helped me out instead. Marcus was very knowledgeable on the vehicle I was interested in. Marcus was very easy to talk with. Marcus made the process very simple and quick. The only issue I had was the finance rep was very pushy with selling me extra products that I didn't find necessary. He was friendly and professional, he would not let the issue go after I had told him I was not interested. The staff was very welcoming, everyone was always smiling.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Salesperson

Marcus McClellan, Was the best salesman ever. He was very Knowledgeable about the product, very patient with me, and truly bent over backwards to make me happy!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Dealership!

Made the car buying experience much easier! My sales person Ray Sharp was easy going and professional. No high pressure gimmicks! No back and forth a dozen times!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Oil change express

John got me in and out very fast. Outstanding service, I'd come back again, I would recommend this service center and this dealership. Thanks Buddy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best day with Bill

William was amazing he made my wife's first new car purchase a great experience as long as he's there ill definitely return. Finance was a great help as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bad Service! VERY BAD!

Brought my 2017 Chrysler 300c in for warranty repair on Tuesday. It was missing two retainer clips from the truck's liner. It is now Sat. It has been with them almost a whole week for something that could be done in five mins. This is the worst dealership I have ever encountered! I was told everyday it would be the next day and they are waiting for the parts; two retainer clips for $4. I finally got so fed up I called, finally getting through to someone, and told them to have it ready and put back together. It wasn't. I started screaming. Screaming! You should've heard it! Freaked them out! They got a service guy and he fixed it in 5 mins. I am telling you guys read the reviews and reconsider. David my service advisor SUCKS! Bob Baker Chrysler SUCKS! BEWARE!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

2017 Jeep Grand Cherokee

It was a pleasure working with George Dellinger. He had avvery helpful and no pressure approach to our car buying experience. Love our new Grand Cherokee.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly & Efficient

Great customer service from John in Service. Got me in quick with no appt, throrough explanations to my questions. Got shuttle reversed too so short ride home. Super nice shuttle driver too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

2018 Pacifica Hybrid purchase

I went alone and Manny drove my car home to San Diego while I drove the new Hybrid minivan. Much appreciated this service the day before Thanksgiving.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Express Oil Change

I know it’s been a super busy week for repair places, but I was able to get a quick oil change in about a half hour and avoided the main service area which was totally backed up. Everyone here is super friendly and professional and this is my go-to place for oil change service for My Jeep and Dodge Charger.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.