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#1 Cochran Ford Boardman

(452 reviews)

Reviews

(452 reviews)

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I stopped in for an open recall, and even though that

I stopped in for an open recall, and even though that wasn’t the issue with my car, this staff went above and beyond! From the second I walked in the door, every single person I encountered were both friendly and extremely helpful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great to work with.

Great to work with. I don’t hesitate for a second to recommend their service department. Very professional and nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I knew what I was looking for.

I knew what I was looking for. The salesman was responsive and was able to get me a test drive quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great!

Great!! I went to my dealership, I had someone look at my vehicle from a laptop. He was able to see the issue and set up an appointment for the following day. They sent someone out to get my car from my house and to the shop where they fix the issue, and returned my car to my house!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Recently had the works done on my Escape.

Recently had the works done on my Escape. I quickly got my car in for service and was met by a friendly and efficient counterman. He explained in detail what was done to my car and was very professional and courteous. I would definitely take my car back there again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change, tire rotation went much quicker this time.

Oil change, tire rotation went much quicker this time. They informed me of filters that needed changed. Very satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great dealership with courteous, knowledgeable

Great dealership with courteous, knowledgeable countermen. My car was serviced in a timely manner and I was pleased with the service they provided! I will return in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I was very satisfied with the service provided by Cochran

I was very satisfied with the service provided by Cochran Ford, Boardman, Ohio dealership. Craig was very courteous and was able to answer all of my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great assistance in scheduling an appt and keeping me

Great assistance in scheduling an appt and keeping me posted throughout the day. Michelle was wonderful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Craig was fantastic.

Craig was fantastic. He kept me informed of what was going on. I really appreciate that. He’s knowledgeable & polite.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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