Reviews
Marc took great care getting my wife and I our 2025
Marc took great care getting my wife and I our 2025 Explorer. He was very patient, explained things well, and even called me back when he realized there were some extra accessories for us to pick up. Highly recommend this dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent experience!
Excellent experience! Fast reply to my email, scheduled, serviced quickly. Highly recommend Ask for Michelle!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good customer service, but overall slow process.
Good customer service, but overall slow process. Long wait time for a simple maintenance service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Love the sales team but the service dept is no good.
Love the sales team but the service dept is no good. I have been dealing with an issue with my basically brand new car for months. Service dept always gives me the run around, doesn’t have the part, doesn’t call back, takes a ridiculous amount of time to complete work, overall unpleasant and unapologetic. Always an issue with them. Anyways, they did 2 separate services trying to fix my issue which was never resolved. I took my car to fairway and they diagnosed and scheduled my services to fix the actual problem within 5 minutes. Go elsewhere if you want your issue actually resolved!
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
What a great experience.
What a great experience. Best of the best. Using technology to make it a seamless experience.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very friendly and amazing service.
Very friendly and amazing service. Got a video of the checks they did. Would definitely recommend to anyone
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nick Visingardi and Taylor were very courteous and
Nick Visingardi and Taylor were very courteous and helpful with our purchase. We will definitely recommend Cochran to family and friends!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Had to take truck back to get the lines put back on after
Had to take truck back to get the lines put back on after they changed the backup camera that should have been done when they installed the camera luckily I was still around the area and didn’t have to make a special trip to have it fixed
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The staff were very helpful with good explanations to
The staff were very helpful with good explanations to questions and concerns. Michelle at the service desk filled out both of my rebates for me!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
From pickup to drop off this was a great experience!
From pickup to drop off this was a great experience! They kept me up to date on everything
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase