Reviews
Quoted 2 weeks—took over a month with repeated delays and poor communication Originally quoted a two-week repair, but the vehicle took over a month with repeated missed completion dates and shifting timelines. Communication was inconsistent throughout, and the job was deprioritized for another customer, which extended the delay. The repair was completed (it took two days once finally started), but I would not rely on promised timelines or communication here.
Quoted 2 weeks—took over a month with repeated delays and poor communication Originally quoted a two-week repair, but the vehicle took over a month with repeated missed completion dates and shifting timelines. Communication was inconsistent throughout, and the job was deprioritized for another customer, which extended the delay. The repair was completed (it took two days once finally started), but I would not rely on promised timelines or communication here.
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- Buying process
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I absolutely love my new expedition and is already making a fantastic family vehicle. Jim Bass crew made the buy easy. Jareth and Trey were easy to work with, super helpful and knowledgeable!
I absolutely love my new expedition and is already making a fantastic family vehicle. Jim Bass crew made the buy easy. Jareth and Trey were easy to work with, super helpful and knowledgeable!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
The service is great and so are the people who work there. The are always ready to help you
The service is great and so are the people who work there. The are always ready to help you
- Customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They came and brought it to me and drove 2 hours. The salesman was the very best!!
They came and brought it to me and drove 2 hours. The salesman was the very best!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Jareth Bogs Helped Southwest Texas Electric with our truck purchases, and did a great job we appreciate him!
Jareth Bogs Helped Southwest Texas Electric with our truck purchases, and did a great job we appreciate him!
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We work with Coy specifically and he is outstanding to deal with. Quick, clear and concise answers as soon as we need them.
We work with Coy specifically and he is outstanding to deal with. Quick, clear and concise answers as soon as we need them.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great service, professional and communicates with customer and listens about concerns with vehicle and maintenance
Great service, professional and communicates with customer and listens about concerns with vehicle and maintenance
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service and contact personnel were terrific. They serviced my Lincoln and I will return soon again.
Excellent service and contact personnel were terrific. They serviced my Lincoln and I will return soon again.
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marc took great care getting my wife and I our 2025 Explorer. He was very patient, explained things well, and even called me back when he realized there were some extra accessories for us to pick up. Highly recommend this dealership!
Marc took great care getting my wife and I our 2025 Explorer. He was very patient, explained things well, and even called me back when he realized there were some extra accessories for us to pick up. Highly recommend this dealership!
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good customer service, but overall slow process. Long wait time for a simple maintenance service.
Good customer service, but overall slow process. Long wait time for a simple maintenance service.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase