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Serra Chrysler Dodge Jeep RAM Lake Orion

(862 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award
New (888) 859-0811 (888) 859-0811
Used (888) 582-2884 (888) 582-2884
Service (888) 236-1784 (888) 236-1784

Reviews

(862 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Serra Chrysler Dodge Jeep RAM Lake Orion from DealerRater.

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Great Experience

I have purchased a number of cars through Milosch over the years. They are always friendly and willing to meet all of my needs. Ken Spence is fantastic, and always makes my car buying process as simple and quick as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Fantastic!

Had such a great experience here and got a great deal. Awesome employees that help you get what you are looking for. A dealership that cares!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks Sean! We appreciate your busy and your feedback, and I will pass your comments on to Marine. Enjoy your new vehicle!- Don Milosch Jr

Lease purchase

This was the best experience I have ever had leasing a car. From the front desk to every employee I met after that. Bob Glaeser walked me through every step and was straight forward, open, and very honest. His care and compassion with the whole process was exceptional. He made sure I understood everything before signing. I would highly recommended this dealership and Bob..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Wonderful

Enjoyed the service staff was friendly and understanding George was Understanding and willing to answer questions how ridiculous very warm people person I would recommend a neighbor friend to See George

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Professional

Betty referred me to Scott who went above and beyond to help us get approved for our new car. Very pleased and would highly recommend speaking to these two.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks Travis! I will pass your feedback on to the team. Thank you for your business!- Don Milosch Jr

Sincere and considerate service

This is my 2nd time lease through this dealership. Roger has been very helpful selecting a vehicle again this year within my budget by providing a timely information and has helped lower trun-in vehicle repair. Tracy and Ken has been very friendly and supportive in the whole lease process. I appreciate all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mike G, 2019 Ram 1500

Went in looking for a new truck lease and Mike G was so helpful and guided me in a great direction with the 2019 Ram 1500. Couldn’t be happier with his service and the selection on the lot, Mike was very professional and quick to answer all questions. 10/10 would recommend doing business with this dealer and Mike G. Very pleased!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

George was fabulous!

George was phenomenal to work with. He treated us with kindness and respect. We feel like his was honest and gave us the best deal!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent work by Ken

Ken went above and beyond to find me the car i wanted, not the vehicle he wanted to sell as other dealers do. Ken also kept in close contact via email and phone while looking for my new Jeep!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

New car purchase

Terry and the team at Milosch we’re amazing to work with. The process from beginning to end was so easy. I love my new Jeep Grand Cherokee!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.