Easterns Automotive Group of West Baltimore

Run—Don’t Walk—Away from This Dealership! Extremely Unprofessional Experience I honestly can't believe I have to write a review like this. Just typing it feels surreal. I came in on 05/10/2025 for an evaluation on a possible trade-in and to purchase a used vehicle. What I experienced was completely unacceptable and unprofessional from beginning to end. After a four-hour visit with little to no transparency, I left without ever being told what loan amount I was approved for—only the APR. Multiple hard inquiries were made on my credit without proper explanation. I also gave them access to evaluate my trade-in vehicle and never received that information. Eventually, I was moved out of the sales area to the lounge and told the space was needed for “other customers,” and then left waiting without any meaningful updates. I emailed the dealership afterward and received a call from a female manager who apologized several times and assured me she’d follow up later that day with vehicle options that fit my budget. I never heard back. Then, on 05/12/2025, I received a call from the same salesperson I worked with on 05/10, Cortez. While he had been polite in person, this call took a disturbing turn. When I mentioned I planned to post a review about my experience, he warned me not to mention his name—and said there would be “consequences” if I did. That kind of language is threatening and completely unacceptable. He also said the call was being recorded without my consent, which is likely a violation of Maryland’s two-party consent law. I’ve since reported the situation to management, including a detailed email and phone number/time of the call, urging them to listen to the recording if one exists. Still—no one from management or corporate has followed up. I walked into this dealership ready to buy a car. I walked out feeling like an inconvenience. And now I’ve been threatened by an employee. That’s more than bad service—it’s approaching illegal behavior. If you value respect, professionalism, and your personal safety—stay far away from this dealership. There are plenty of other places that will treat you like a human being.

Great customer service fast results in minutes … my sales rep Cortez was the best got me in and out fast

I could not have been more happier with my 2nd purchase from Will Butler at this dealership. If you ask for him, I promise you a great shopping experience!

customer service is A1, they’re are very patient with you and work with you through the whole process

Walked in to Easterns they got me done no problem very easy and no hassles

Although I didn't leave with a car, my experience was very good Mr. King was very helpful and informative I felt like family, he is a people person and very funny. I've never had and experience so good and didn't leave with a car I would recommend anyone to go here and ask for Mr. King. Most salesmen try to just get you in a car he was really looking for my best interest and gave me me very sound advice. When I get my stuff together I will definitely be going back. Thank you sir for your hospitality

DIDNT COMPLETE THE JOB, NOBODY IS HELPFUL HERE!! dont give them business, unprofessional business smh

Very helpful and willing. Made me feel good about my purchase didn’t try to hard to sell me .

Mr. Puryear, helped me get a car, your job is truly what they say your credit. He is truly the best. Thank you Mr. Puryear

I had a wonderful experience at Easterns. Mr Chano was super helpful and the process was extremely fast. I love my truck.