Skip to main content

Easterns Automotive Group of West Baltimore

(69 reviews)
Sales hours: 10:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
(866) 398-0684 (866) 398-0684

Reviews

(69 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of West Baltimore from DealerRater.

Want to share your experience with this dealership?

Write a review

My Greatest appreciation & aberration to Mr Butler a

My Greatest appreciation & aberration to Mr Butler a wonderful salesman and Ms Jay ( a magnificent manager). I purchased this vehicle today thanks there hard work. If you’re looking for your next car- come to Eastern Motors on Reisterstown rd-ASK FOR Butler or Ms Jay. They’ll take care of you!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your feedback. We really appreciate you telling us how your experience was with us. We will definitely continue working hard to make our customers proud.

Mr. Butler is THE BEST! Hands down! Definitely gone above

Mr. Butler is THE BEST! Hands down! Definitely gone above and beyond to get me into a vehicle and I am highly satisfied!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are glad to have you as an Easterns customer! Our team is devoted to providing an exceptional service experience for customers and it's great to hear that Jennifer hit the mark. Thank you for your business!

William was the first person I ran into when arriving at

William was the first person I ran into when arriving at the dealership. He was ready to service me immediately. The approval process was very long & frustrating due to my poor credit but William was very attentive and patient with me the whole time. He made sure that I was leaving in the car I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Smooth friendly William helped us very well he was very

Smooth friendly William helped us very well he was very nice explained everything to me it was great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

It was a pleasure being there!

It was a pleasure being there! Salesman was wonderful as well as the staff! I would highly recommend 👌

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This was a very wonderful and entertaining experience.

This was a very wonderful and entertaining experience. William provided amazing customer service and Mr. King was there to support with telling me a joke or two.. very pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Wonderful experience when purchasing a vehicle of your

Wonderful experience when purchasing a vehicle of your choice.Having options to decide makes a difference.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They took my car back before a week went by & refuse to

They took my car back before a week went by & refuse to give me my money back I put down on the car I don’t give the car back they messed up my loan it got kicked back and now I have no car and no money I don’t recommend anybody buy a car from them they gave me the run around at first that should’ve been a red flag for me on how they do business the sales person would tell me one thing then the manager would come say something else BEWARE THEY ARE SCAMMERS DONT BUY FROM

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

From start to finish this experience has been nothing shy

From start to finish this experience has been nothing shy of absolutely amazing. They worked with my down payment and got me into a most wonderful vehicle. William Butler went above and beyond. We practically family on how well his service was. This is my 4th car from Easterns I highly recommend them to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easterns Auto Group is a wonderful dealership and I would

Easterns Auto Group is a wonderful dealership and I would highly recommend stopping in. They were able to help me with my needs, very professional and friendly atmosphere, and never felt pressured into making a snap decision. William Butler was who I worked with and he was fantastic and listened to all my needs to help me find my fit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.