Reviews
My Greatest appreciation & aberration to Mr Butler a
My Greatest appreciation & aberration to Mr Butler a wonderful salesman and Ms Jay ( a magnificent manager). I purchased this vehicle today thanks there hard work. If you’re looking for your next car- come to Eastern Motors on Reisterstown rd-ASK FOR Butler or Ms Jay. They’ll take care of you!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much for your feedback. We really appreciate you telling us how your experience was with us. We will definitely continue working hard to make our customers proud.
Mr. Butler is THE BEST! Hands down! Definitely gone above
Mr. Butler is THE BEST! Hands down! Definitely gone above and beyond to get me into a vehicle and I am highly satisfied!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are glad to have you as an Easterns customer! Our team is devoted to providing an exceptional service experience for customers and it's great to hear that Jennifer hit the mark. Thank you for your business!
William was the first person I ran into when arriving at
William was the first person I ran into when arriving at the dealership. He was ready to service me immediately. The approval process was very long & frustrating due to my poor credit but William was very attentive and patient with me the whole time. He made sure that I was leaving in the car I wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Smooth friendly William helped us very well he was very
Smooth friendly William helped us very well he was very nice explained everything to me it was great
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was a pleasure being there!
It was a pleasure being there! Salesman was wonderful as well as the staff! I would highly recommend 👌
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This was a very wonderful and entertaining experience.
This was a very wonderful and entertaining experience. William provided amazing customer service and Mr. King was there to support with telling me a joke or two.. very pleasant experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wonderful experience when purchasing a vehicle of your
Wonderful experience when purchasing a vehicle of your choice.Having options to decide makes a difference.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They took my car back before a week went by & refuse to
They took my car back before a week went by & refuse to give me my money back I put down on the car I don’t give the car back they messed up my loan it got kicked back and now I have no car and no money I don’t recommend anybody buy a car from them they gave me the run around at first that should’ve been a red flag for me on how they do business the sales person would tell me one thing then the manager would come say something else BEWARE THEY ARE SCAMMERS DONT BUY FROM
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
From start to finish this experience has been nothing shy
From start to finish this experience has been nothing shy of absolutely amazing. They worked with my down payment and got me into a most wonderful vehicle. William Butler went above and beyond. We practically family on how well his service was. This is my 4th car from Easterns I highly recommend them to everyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Easterns Auto Group is a wonderful dealership and I would
Easterns Auto Group is a wonderful dealership and I would highly recommend stopping in. They were able to help me with my needs, very professional and friendly atmosphere, and never felt pressured into making a snap decision. William Butler was who I worked with and he was fantastic and listened to all my needs to help me find my fit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car