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Easterns Automotive Group of West Baltimore

(69 reviews)
Sales hours: 10:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
(866) 398-0684 (866) 398-0684

Reviews

(69 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of West Baltimore from DealerRater.

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Nice dealership employees very energetic and helpful will

Nice dealership employees very energetic and helpful will definitely recommend everyone to go here for there car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Mr. Butler has been very professional and helping me

Mr. Butler has been very professional and helping me obtain this vehicle that I wanted for a while. I appreciate all his professionalism because I’m not the easiest person to get along with. He had been very patient with me through the whole process and that I can appreciate you are lucky to have him for an employee, and I think you need to recognize him and possibly financial way

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

Enjoy working with Eastern Motors.

Enjoy working with Eastern Motors. They met our needs & was understandable. They was willing to work St our pace.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!

Mr.. Butler welcomed me with a warm smile and complete

Mr.. Butler welcomed me with a warm smile and complete reassurance that I would be handled gracefully and respectfully. All the fears and anxiety I had went out the window. The process took 4 hrs start to finish which felt like 2. All the staff were welcoming and polite. I noticed all the customers there were leaving with vehicles and smiles from pleasant staff members. Mr. Butler made my experience seamless. I was referred by a relative and not at all disappointed.I’ve had my vehicle for over a month now and could the more pleased with my purchase! Please consider Easterns Reisterstown location as your next dealership option!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Welcome to the Easterns family! We're so glad to have you on board with us. Please recommend us to your family and friends.

Excellent customer services and he put me in the vehicle

Excellent customer services and he put me in the vehicle that I wanted he communicated with me and he was willing to work with me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

Great sales agent he take the time to make sure that I

Great sales agent he take the time to make sure that I the customer was satisfied with the vehicle I just wanted to thank he with this review Have a blessed and beautiful day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

I was picked up on time and my payments were made to my

I was picked up on time and my payments were made to my liking a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

Customer service was excellent was very attentive do

Customer service was excellent was very attentive do details and very helpful during the buying process and very knowledgeable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.

Thank you so much Aris and Easterns for helping get into

Thank you so much Aris and Easterns for helping get into my new Honda accord!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!

This is the 2nd time I've purchased a car from EAG.

This is the 2nd time I've purchased a car from EAG. Mr. Butler was GREAT, knowledgeable, and attentive. Mr. Mike, who works in the financing department was EXCELLENT, got me INCREDIBLE interest rate. The entire process went smoothly, all the staff were friendly. Next car purchase, I won't waste my time with other dealerships especially Koons Ford who gave me "ying-yang" talk. EAG was accommodating in every way and had fantastic customer service. I'll highly recommend this dealership and will definitely use them in future car purchases.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave such a kind review! We truly appreciate your business and are thrilled to hear that you had a great experience with us.