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Easterns Automotive Group of West Baltimore

(69 reviews)
Sales hours: 10:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
(866) 398-0684 (866) 398-0684

Reviews

(69 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of West Baltimore from DealerRater.

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William Butler is the best…He made sure I had a vehicle

William Butler is the best…He made sure I had a vehicle with all the features I needed and under my price range…Always ask for William if u visit Eastern Motors

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!

Mr butler is such an amazing person.

Mr butler is such an amazing person. He really went above and beyond to assist me with getting into a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Easterns family! We're so glad to have you on board with us. Please recommend us to your family and friends.

My husband and I are very satisfied with the service at

My husband and I are very satisfied with the service at Easterns. Will Butler treated us like family. I highly recommend the team here at Easterns!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

Good and helpful was very informative and help me from

Good and helpful was very informative and help me from the time I came in and when I left I will recommend him to anyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.

He help us from the time we walk in until the time we

He help us from the time we walk in until the time we left he was very informative and made sure we had his attention

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

This is awesome! Thanks for letting us know that your car-buying experience was smooth and painless. Thank you for choosing Easterns!

Walked in without a car.

Walked in without a car. Happy to walk out with one. They were quick and worked out a great deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Easterns family! We're so glad to have you on board with us. Please recommend us to your family and friends.

One of the best experiences I’ve ever had.

One of the best experiences I’ve ever had. First time buying never seemed this easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

My service at Easterns was amazing .

My service at Easterns was amazing . Mr. Will and others worked very diligently to close my deal!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your opinion matters! We are so glad that you decided to reach out to let us know about your positive Easterns experience. Come again!

Neil the finance manager helped make the buying process

Neil the finance manager helped make the buying process happen for me and the sales reps were advocates in the process of it. Willis and William

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave such a kind review! We truly appreciate your business and are thrilled to hear that you had a great experience with us.