Reviews
Write a reviewTook my Jeep Cherokee in for an oil change and squeaky
Took my Jeep Cherokee in for an oil change and squeaky door hinge. My car was taken immediately and serviced while I waited, approximately 45 minutes. The staff was courteous and prompt. Very pleased.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Unbelievable Quality
From the sales staff to the repair shop to the detail shop, parts and even the owner of the dealership everyone was very kind, understanding and extremely helpful in helping me purchase a new pickup and service my current one for my company. Can't say enough good things about the people at Snowy Range Dodge. Especially Shane, Mack, Luke and Jason.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the positive review! It has been our pleasure to assist you with your service and purchasing needs, and we will definitely make sure to pass along your kind feedback to Shane, Mack, Luke, and Jason.
Great Everything
Everything about my experience was OUTSTANDING. From the time I walk in until I drove away in a New Ram 2500 was just wonderful. Everyone from the person that answers the phone to the dealership owner, which came out to shack my hand and thank me for buying from his dealership. Now that is service with a smile and you can't ask for better then that. If you want an outstanding experience when buying a vehicle or truck this is the only place you need to go to. I live in Cheyenne and drive to Laramie just for this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Congratulations on your RAM 2500! It is a joy to see Shane, Austin, Tara, Melissa, and Chris have provided you with an excellent shopping experience. Thank you so much for visiting and sharing your wonderful feedback. Let us know if we can assist you again!
Service issues
We had repeated issues with our Jeep but Chris and the guys and gals of the service department did a great job of taking care of us! Great service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pete, it was our pleasure helping you get the issues straightened out. That's what we're here for. Don't hesitate to reach out to us anytime you need us. Thanks so much for the great rating and review.
Experience was great
We were only looking but left with a new car for my daughter. I had previously have poor experiences there, but this time we left feeling that we got superb service. Erik and Jason were so helpful! I was impressed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five-star review! We're glad that you were impressed by your recent visit with us. Jason and Erik were happy to assist you with your vehicle needs. We hope your daughter enjoys her new car.
Great service
Charles was a very kind driver. Picked me up and dropped me off to my destination as my car was being serviced! Overall, I was impressed!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Madi, Thank you for sharing your experience with us! We are so happy to hear Charles has provided you with excellent service. It was a pleasure working with you. We hope to see you again!
Excellent, professional, friendly
The service center was exceptionally clean, well organized, and surprisingly quiet. It was easy to interact with the service people and feel that you were receiving excellent service and attention.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Steve, thank you for the positive review and rating! We are happy to know that the service center was exceptional by being organized and providing excellent service and attention. We hope that you will visit us again soon!
Great customer service
We took our Jeep in for a recall fix. They took it right in and it took less time than expected. Great customer service all around!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star review! It was our pleasure to offer you a wonderful recall experience with our team!
Superb service, and actual accountability!!!!
The dealership made an understandable error while servicing my vehicle-they had a staff member accidentally overtighten the drain plug on my Renegade. When I took it in for the next service, the staff notified me that an error had been made, and took the additional step of replacing the entire drain pan so that my vehicle would remain as new. They also provided a loaner vehicle without being asked-they offered one right up. THIS is why I have been a life long Jeep customer! Well done, Snowy Range.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your amazing experience with us. We pride ourselves in delivering top-notch service to our customers. And we are very glad we were able to deliver that same excellent service to you. We look forward to your next visit!
Pleasantly surprised
The overall experience was great, I am concerned about the big oil spot on my garage floor Hopefully just spilled from my oil change but sloppy non the less. I will now need to make a return trip to the dealership just to insure that things are correct
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are more than happy to take another look at your vehicle. Your satisfaction is always our priority. We look forward to seeing you again!