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Premier VW of Harvey

(592 reviews)

Reviews

(592 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Quality checks were not done properly.

Quality checks were not done properly. Car was unsafe to drive when given back to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very professional, sticks to his word !

Very professional, sticks to his word ! You will walk away happy and excited with Mr .AARON and his crew !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and positive review! We're delighted to hear about your fantastic experience with Mr. Aaron and our team. We always strive to maintain professionalism and integrity in all our interactions. Knowing that you walked away happy and excited truly means a lot to us. We appreciate your trust in Ray Brandt Auto Group and look forward to welcoming you back in the future!

Aaron made the entire process a pleasant experience.

Aaron made the entire process a pleasant experience. I appreciated his professionalism! Highly recommend Aaron.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It was absolutely great Everyone worked so hard to help

It was absolutely great Everyone worked so hard to help me and I know it wasn't easy but they pulled it off!! I truly appreciate what they done for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive review and for giving us 4 stars! We're delighted to hear that you had a great experience and that our team was able to assist you effectively. Your satisfaction is our top priority and we're glad we were able to meet your expectations. We appreciate your kind words and look forward to serving you again in the future.

The experience was excellent!

The experience was excellent! My service advisor was helpful, genuine and friendly! I will continue to use this location for service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful 5-star review! We are thrilled to hear about your excellent experience with our service advisor and team at Ray Brandt Auto Group. We strive to provide genuine, friendly, and helpful service to all our customers, and we're glad we hit the mark for you. Your continued trust in us is greatly appreciated and we look forward to serving you again in the future.

Brad was in constant contact with me and provided me with

Brad was in constant contact with me and provided me with excellent care. Highly impressed with Brad

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for trusting us with your vehicle.

Easy to deal with Well.

Easy to deal with Well. It can be expensive at this dealer Work is typically done quickly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting us with your vehicle. Please visit our website where we update coupons regularly.

Everyone was very helpful and accommodating The staff

Everyone was very helpful and accommodating The staff could not have been nicer and put forth every effort to make my purchase possible

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us to work for you.

They handled a warranty issue with my upholstery on the

They handled a warranty issue with my upholstery on the door. I'm currently working on a part to come in for my backup camera. Other than that Bailey has been great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Not satisfied with the way my vehicle was hsndle during

Not satisfied with the way my vehicle was hsndle during really maintenance work up on requested service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We appreciate your feedback. Your review has been sent to a member of Management. Sincerely, Ray Brandt Auto Group