Reviews
Came in for an oil change.
Came in for an oil change. Very quick, courteous service, comfortable waiting area. Wait time rather short (I was a walk in). Overall, happy with the experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing feedback about your visit to Ray Brandt Volkswagen with us. We're very glad to hear our team left a great impression on you with their friendly and prompt service and comfortable and inviting waiting area. Your satisfaction is our priority, and we're pleased we were able to provide you with an enjoyable experience. We appreciate your five-star review and hope to assist you again in the future! Ray Brandt Auto Group #WeMakeItEasy
Good job, Got in and got out, hassle free and completely
Good job, Got in and got out, hassle free and completely satisfied in all aspects
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share the positive experience you had at Ray Brandt Volkswagen with us. We are very glad to hear that our team made the car-buying process easy and hassle-free for you. Your kind words are greatly appreciated, and we thank you for choosing us for your vehicle needs. We hope you love your new vehicle, and we look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy
Everyone is very friendly and the service was fast .
Everyone is very friendly and the service was fast .I will definitely recommend my friend to visit Ray Brandt
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy
Dealership Salespeople great, Services Department not so
Dealership Salespeople great, Services Department not so good and Parts Dept. GREAT, EXCELLENT & PROFESSIONAL. I been a customer for 10 years and this was a he experience.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy
Best in class, way better than the dealership in
Best in class, way better than the dealership in Metairie. I will be back next time for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your positive review. It is great to hear that our commitment to excellent service and professionalism resonates with your experiences at Ray Brandt Volkswagen. Our team works diligently to ensure every guest leaves completely satisfied, and it's truly rewarding to hear that we've achieved that with you. We appreciate your trust and loyalty, and we look forward to seeing you on your next visit! Ray Brandt Auto Group #WeMakeItEasy
Communication could have been better when ask about ETA
Communication could have been better when ask about ETA for parts.Repairs was longer than expected, received the vehicle back with ants/spider infestation inside/outside vehicle - but did not arrive in that condition. Requested service manager to assist, stated vehicle was stored on a paved area & they are not a detailing service. However vehicle was in thier possession & if received in that state I'd like to think it was documented. Was vacuumed by dealership & immediately brought back to be done 2nd time for vacuum & futher detailing. Brought vehicle home, issue persisted. Perfomed additional vacuuming, washing, fumigation. This is day 2 & still trying to take care of issue on my own.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us; we value your feedback. We sincerely apologize for any issues you dealt during and after your visit, and your review has been sent to Management. We would appreciate the opportunity to further discuss this matter with you. Please don't hesitate to contact the dealership directly so that a member of our Management team can review your situation with you in more detail. We hope to have the opportunity to serve you better in the future. Sincerely, Ray Brandt Auto Group
Easy to deal with and didn’t feel pressured.
Easy to deal with and didn’t feel pressured. It was a positive and enjoyable experience.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Congratulations! It is wonderful to hear that our team made your sales experience with us a great one. We look forward to assisting you with all your vehicle needs. Thank you for choosing Ray Brandt Volkswagen! Ray Brandt Auto Group #WeMakeItEasy
Service was good wait time for my truck wasn’t as bad as
Service was good wait time for my truck wasn’t as bad as I thought it would be!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy
Bert was a pleasure to deal with.
Bert was a pleasure to deal with. From the moment I called to arriving at the dealership and pulling off in a brand new vehicle, I felt welcomed and supported. His knowledge of the Volkswagen brand and his professionalism are top notch. I also enjoyed working with the financial manager, Brandon. The whole process was seamless and I was in and out in less than 2 hours. Would highly recommend this VW dealership over local competitors.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations! It is wonderful to hear that Bert and Brandon made your sales experience with us a great one. We look forward to assisting you with all your vehicle needs. Thank you for choosing _____! Ray Brandt Auto Group #WeMakeItEasy
I’ve had mostly good experiences with this dealership.
I’ve had mostly good experiences with this dealership. I don’t like that they charge a fee to use a credit or debit card. It’s 2023 and the transactions are always high enough to offset fees. And there was the one time I made an appointment for service and my car was there all day and they never got around to it. Asked if they could keep it overnight and the answer was no. I still continue to come here because my positive experiences outweigh the bad. The staff is friendly and they don’t recommend unnecessary repairs or services.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your candid feedback. We appreciate your continued patronage and are glad to hear that your positive experiences with our dealership outweigh the concerns you've mentioned. Your review has been sent to a member of Management. Please reach out to the dealership directly if you wish to discuss your concerns in more detail. We're committed to ensuring each visit meets the high standards you've come to expect, and we're thankful for the opportunity to continue serving you. Sincerely, Ray Brandt Auto Group