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Premier VW of Harvey

(592 reviews)

Reviews

(592 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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You didn't fix a thing I took my car for you to fix what

You didn't fix a thing I took my car for you to fix what YOU broke and you did not do that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We appreciate your feedback. Your review has been sent to a member of Management. Sincerely, Ray Brandt Auto Group

They made sure to check everything on your vehicle.

They made sure to check everything on your vehicle. Also Mr. Brad went out of his way to find me an alternator n he did!!!! Last one in the world. Very professional n respectful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

My entire experience was very pleasant.

My entire experience was very pleasant. Brad really took care of me and kept me informed throughout the process of my repair. I will be a returning customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your service experience with us. We are glad to hear that Brad and our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

Had an appt at 1pm.

Had an appt at 1pm. Car still sitting out front at 2pm. 3 hrs for an oil change with an appointment? No car wash. Got a spam post card about car warranty with all my vehicle info a few days after visiting you. I just moved here and no one else would associate the vehicle with my address. Will not return.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We appreciate your feedback. Your review has been sent to a member of Management. Sincerely, Ray Brandt Auto Group

He was very good and knowledgeable.

He was very good and knowledgeable. With what would going on with my car? And helpful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

Ray Brandt Volkswagen provided me with the best service

Ray Brandt Volkswagen provided me with the best service imaginable. They gave me the best deal that I could find anywhere in the city. They also was able to get me great financing options. I would highly suggest getting your new or used vehicle from Ray Brandt.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your positive experience at Ray Brandt Volkswagen! We're thrilled we were able to provide you with top-notch service and the best deal in the city. It's great to know that our financing options worked well for you too. Your recommendation means a lot to us, and we're delighted that you chose Ray Brandt for your vehicle needs. We look forward to continuing to serve you in the future, whether for a new purchase or service. Drive safely, and enjoy your new ride! Ray Brandt Auto Group #WeMakeItEasy

Sent my daughter in.

Sent my daughter in. Bailey was very friendly and helpful. Great experience. We will be back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

Thank you for your great customer service.

Thank you for your great customer service. I will return in the future. Happy Thanksgiving

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your positive experience with Ray Brandt Volkswagen! We're very pleased to hear that our commitment to great customer service has made a lasting impression. Your satisfaction is extremely important to us, and we look forward to welcoming you back in the future. Wishing you a very Happy Thanksgiving, and remember, we are always here to assist with any of your automotive needs. See you next time! Ray Brandt Auto Group #WeMakeItEasy

Brad got my car issues diagnosed with the help of the

Brad got my car issues diagnosed with the help of the technician. He contacted me about the issue. I told him to get the parts ordered. The parts came in and the technician got the parts installed and made sure everything was correct. I got my car fixed and I'm happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your positive experience at Ray Brandt Volkswagen! We're thrilled that Brad and the rest of our service team were able to diagnose and resolve the issues with your car efficiently. It's great to know that our communication and service met your expectations, and we were able to get you back on the road with a fixed and fully functioning vehicle. Your satisfaction is our priority, and hearing that you're happy with the outcome is the best feedback we could ask for. We look forward to serving you again in the future for any of your automotive needs. Safe and happy driving! Ray Brandt Auto Group #WeMakeItEasy

Very courteous, great service, was very satisfied with

Very courteous, great service, was very satisfied with the service. Service was done faster than I expected it to be.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience at Ray Brandt Volkswagen! We're delighted to hear that our team's courteous service exceeded your expectations and that the service was completed more quickly than anticipated. We strive to provide efficient and high-quality service to all our customers, and it's rewarding to know we've achieved that with your visit. We look forward to continuing to serve you with the same level of excellence in the future. Thank you for choosing us for your service needs! Ray Brandt Auto Group #WeMakeItEasy