Cadillac of Naperville

Our salesman was very upbeat, helpful and positive!! He was very knowledgeable and shared his knowledge in helping us with our search. We owned a Cadi before and we’re happy to come back for seconds.

Proffesional prompt service. Car repaired as needed. Service advisor Chris...met me upon arrival and provided great service as well as a loaner vehicle to minimize my wait time

Unfortunately for me I purchased a car that has a lot of glitches. This is the 6th or 7th trip to the dealers. March 2019 car was in for problems and dealt with George L the dealer would have gotten a 5 star based on him and the service he provided. Car in service again- service not able to duplicate problem so could not repair. I can accept that- When I show up to get my car, I pulled in, 4 guys at desk, not one even acknowledged us through the glass 10 feet away. I proceed to get my mothers wheelchair/walker and my mother out of the car. A 5th gentleman- possible porter?? sees us and asked if we need help. Very thoughtful but I was already unloaded I said no just need to return this car, he walks inside and comes out to tell me I need to walk inside, again with my mom, wheelchair, walker and miscellaneous. 4 guys at desk have continued talking to one another, a 6th gentleman sees us and holds the door open. Very thoughtful. We proceed in- no hello, guy behind desk asks my name, pulls my paperwork, says sign here, asked if keys were in loaner, says I’m all set. And if I can get the car to recreate the problem bring it back. Walked out to my car, it had not been washed, vacuumed or even plastic on the floor or seat. Time to go back to Infinity.

The service manager that assisted me was incredibly good and very knowledgeable. He said my repair will take one hour and 15 minutes and that’s exactly what it took. Thanks for the great service and wonderful atmosphere. John Polich

Knowledgeable but too expensive labor. Auto wasn’t washed after service even though I was a Perferred Customer and had purchased my car new from them.

This dealership is fantastic for sales and service. I always leave happy, never feeling like they took advantage of me being a woman and all. Thomas always treats me like family. They are a class act in every way.

Thomas Mack,service adviser always a great person to deal with,and the personnel staff in the service department are very Friendly. Would recommend to friends and family

Serviced my cars for over 25 years at your location. Worked with many great Service employees. Kimberly Logan falls into the excellent category for her knowledge and follow-up. She takes the extra time to take care of details. Thanks Kimberly!

Jon Blake has helped us buy cars for years. Jon and everyone at Cadillac of Naperville are always welcoming, caring and efficient. Great experience. Happy to recommend

Great job finding and fixing the problems. Much thanks to Service Advisor Thomas Mack and Tech Chuck Micholson! So far the vehicle is running like brand new!