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Cadillac of Naperville

(296 reviews)
Visit Cadillac of Naperville
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
New (630) 225-7081 (630) 225-7081
Used (630) 225-7064 (630) 225-7064
Service (630) 225-7071 (630) 225-7071

Reviews

(296 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cadillac of Naperville from DealerRater.

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Great and friendly people to work with. Our salesman JT...

Great and friendly people to work with. Our salesman JT was very good. Will definitely go back to do business with. The whole staff we dealt with was a pleasure

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
1 person out of 1 found this review helpful.

Cadillac XT5 Crossover

This is a sophisticated smooth ride. We were considering an Infiniti x50 until we tried the Cadillac XT. I was impressed and the decision was easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Oil change, tire rotation

I needed an oil change and tire rotation for my Cadillac. I was able to schedule an appointment right away. It was great service with quick turnaround. Very professional! I am very happy! Will use them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service

Good and timely service. Sometimes can be expensive but the convenience of a loaner is worth the extra money and you know it’s done right

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Plz with my purchase

Paul was my salesperson . He was friendly , personable and very knowledgeable . Made the process very easy and smooth. Finance person was excellent also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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SRX 15

Chris went above and beyond his job. He arranged for me to pick up my car later than usual. He stayed to complete a computer program that ran past his work hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Cadillac of Naperville

Our salesman was very upbeat, helpful and positive!! He was very knowledgeable and shared his knowledge in helping us with our search. We owned a Cadi before and we’re happy to come back for seconds.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Proffesional prompt service. Car repaired as needed....

Proffesional prompt service. Car repaired as needed. Service advisor Chris...met me upon arrival and provided great service as well as a loaner vehicle to minimize my wait time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Repair on my car

The service manager that assisted me was incredibly good and very knowledgeable. He said my repair will take one hour and 15 minutes and that’s exactly what it took. Thanks for the great service and wonderful atmosphere. John Polich

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Unfortunately for me I purchased a car that has a lot of...

Unfortunately for me I purchased a car that has a lot of glitches. This is the 6th or 7th trip to the dealers. March 2019 car was in for problems and dealt with George L the dealer would have gotten a 5 star based on him and the service he provided. Car in service again- service not able to duplicate problem so could not repair. I can accept that- When I show up to get my car, I pulled in, 4 guys at desk, not one even acknowledged us through the glass 10 feet away. I proceed to get my mothers wheelchair/walker and my mother out of the car. A 5th gentleman- possible porter?? sees us and asked if we need help. Very thoughtful but I was already unloaded I said no just need to return this car, he walks inside and comes out to tell me I need to walk inside, again with my mom, wheelchair, walker and miscellaneous. 4 guys at desk have continued talking to one another, a 6th gentleman sees us and holds the door open. Very thoughtful. We proceed in- no hello, guy behind desk asks my name, pulls my paperwork, says sign here, asked if keys were in loaner, says I’m all set. And if I can get the car to recreate the problem bring it back. Walked out to my car, it had not been washed, vacuumed or even plastic on the floor or seat. Time to go back to Infinity.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Regina, Thank you for taking the time to fill out a review and share your most recent experience with us. We apologize and our Service Director Tony will be reaching out to you.