Reviews
We found the dealership and all the employees who
We found the dealership and all the employees who assisted us, Bobby, Blake, and others, very helpful, but most of all we appreciate the excellent service we received from our sales person, Ray Gandurski. He was very pleasant and patient in answering all of our questions. He made the entire experience great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Beautiful showroom, super friendly staff!
Beautiful showroom, super friendly staff!! Made the process very easy and walked me through all the functions on my new vehicle and made sure I was comfortable using them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fantastic people in all departments.
Fantastic people in all departments. Especially Mark, Sherry and Tommy the tech guy. I will be back!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Nancy, Thank you so much for your generous feedback! Your thoughtful message truly means a lot to us and serves as a great source of motivation for our entire team. I’ll be sure to pass along your kind words to Marc Figueroa, Sherri Pacchiano and Tommy Laskaris. If you ever need anything or have any questions, please don’t hesitate to reach out to me or anyone on our team — we’re always here to help. Warm regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com
Every body wanted to help, very wonderful.
Every body wanted to help, very wonderful. If I wanted water all i had to due was ask
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your generous feedback! Your thoughtful message truly means a lot to us and serves as a great source of motivation for our entire team. If you ever need anything or have any questions, please don’t hesitate to reach out to me or anyone on our team — we’re always here to help. Warm regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com
Cadillac of Naperville is a first class dealership in
Cadillac of Naperville is a first class dealership in every sense of the word. The staff is friendly, knowledgeable, respectful, and every department has a great group of people. The facilities are spotless and very inviting as well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Surette, Thank you so much for your generous feedback! Your thoughtful message truly means a lot to us and serves as a great source of motivation for our entire team. If you ever need anything or have any questions, please don’t hesitate to reach out to me or anyone on our team — we’re always here to help. Wishing you many happy and safe miles in your new Cadillac! Warm regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com
Our overall experience was positive in several areas.
Our overall experience was positive in several areas. Steve, who answered our questions over the phone, was excellent, and Max, our salesperson, was very knowledgeable and helpful throughout the process. However, our experience with the individual who handled the finance portion was disappointing. She did not introduce herself and came across as rude and unprofessional. Having worked in customer service and finance for over 30 years, I believe this position requires someone more personable and approachable, as it is a critical part of the customer experience.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Greetings! Thank you for your amazing feedback — it truly made our day! I’ll be sure to share your kind words with Max Demare, Steve Bajanski and the Cadillac Sales team; they’ll be thrilled to hear them. Also, thank you for your constructive criticism about our Business Office, we'll learn from this. If you ever need anything, don’t hesitate to reach out — we’re always here for you. Wishing you countless happy miles in your new Cadillac! Warmly, Stefan Petrovic General Sales Manager Cadillac of Naperville
Went in for service and left with a new vehicle.
Went in for service and left with a new vehicle. This dealership is great to work with. All of the staff care to make your experience exceptional. The service department is the best. Jon, my new car salesperson went out of his way to make sure I had just what I wanted. Finance was a breeze.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Greetings! Thank you for your amazing feedback — it truly made our day! I’ll be sure to share your kind words with Jon Blake and the Cadillac Sales team; they’ll be thrilled to hear them. If you ever need anything, don’t hesitate to reach out — we’re always here for you. Wishing you countless happy miles in your new Cadillac! Warmly, Stefan Petrovic General Sales Manager Cadillac of Naperville
I had a very pleasant experience purchasing my new
I had a very pleasant experience purchasing my new Cadillac. Aaron was very patient and informative.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Greetings! Thank you for your amazing feedback — it truly made our day! I’ll be sure to share your kind words with Aaron Thomas and the Cadillac Sales team; they’ll be thrilled to hear them. If you ever need anything, don’t hesitate to reach out — we’re always here for you. Wishing you countless happy miles in your new Cadillac! Warmly, Stefan Petrovic General Sales Manager Cadillac of Naperville
We started out knowing what car we would like to test
We started out knowing what car we would like to test drive. From the moment we walked in the door we received a warm welcome and everyone we met was extremely nice and wanted to help. The only annoyance, and it really is unavoidable, is the amount of time from beginning to end it takes to purchase a car. Our salesman, Mark, was knowledgeable and informative, helpful and honest and engaging. Would highly recommend him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Holly, Thank you so much for your generous feedback! Your thoughtful message truly means a lot to us and serves as a wonderful source of motivation for our entire team. I’ll be sure to share your kind words with both Mark Heffner and our Sales Department, as they’ll be just as grateful to hear them as I am. If you ever need anything or have any questions, please don’t hesitate to reach out to me or anyone on our team — we’re always here to assist. Wishing you many happy and safe miles in your new Cadillac! Warm regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com
This dealership has excellent customer service, the sales
This dealership has excellent customer service, the sales men & finance manager were great people to work with. Staff is full with energy & kindness! Definitely recommend
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your generous feedback! Your thoughtful message truly means a lot to us and serves as a great source of motivation for our entire team. I’ll be sure to pass along your kind words to both our Sales and Service Departments. If you ever need anything or have any questions, please don’t hesitate to reach out to me or anyone on our team — we’re always here to help. Wishing you many happy and safe miles in your new Cadillac! Warm regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com