Reviews
renewed my lease
Thank you to Geoff for your help with choosing our new Jeep Grand Cherokee! You were very knowledgeable and were quick to answer any question that we had! We will be back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Met Our needs for a Vehicle
Our Salesman Omar Escobar was new but we were VERY pleased with him. He had knowledge of the Jeeps we were interested in and was very willing to have us test drive any. When we made the decision to buy, we were seen by a couple of other people in the office part. They both were very nice. All around my husband and I are very happy with my new Jeep Cherokee we purchased. We wish Omar our Salesman many good years with Carbone, he truly is a great guy to deal with the public. We are very satisfied. Thank you All!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
No Joy Here
bought a new car here and was not contacted once after the sale. Where is the JOY ??????
- Customer service 3.0
- Buying process 2.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeep Grand Cherokee
Always friendly,professional,Alan,Jeff and entire team is excellent.Charlie did an awesome job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Top Notch From Top To Bottom
Whether it was the salesman or Manager Allen, we were always made to feel like we were welcomed. We even had our vehicles serviced here numerous times and everything was perfect. My next vehicle will definitely be from Carbone Dodge.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bryan Brockway was great
When I walked in Brock greeted me at the door with a smile. He showed me the inventory, and helped me pick the car I drove away from the dealership with the SAME DAY! Very friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Amanda, Thank you for sharing you fast and friendly experience at our Carbone Dodge Chrysler Jeep RAM of Yorkville with Brock. Everything we do is for you. Have a great day! Karen Flynn Internet Manager
Buyer beware
After coming to an agreement on price and payment amount and term of the loan When it came time to review and sign loan papers the payment for the term of the loan was higher than we had agreed on after much wasted time we were unable to resolve this matter and we did not purchase the vehicle this would have been the fourth vehicle that I have purchased from Carbone And my worst experience Buyer beware that paperwork all matches the deal you agreed on As for me I am very dissatisfied and will never do business with Carbone again
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Simon Mills - First Class Salesman
I recently purchased a 2016 Jeep Cherokee Sport 4x4 and couldn't be happier with my purchase. From the initial visit into the showroom until now, nearly 3 months later, I couldn't be a more satisfied customer. Simon assisted me in receiving a fair value for my trade, was able to obtain a great interest rate, spent an incredible amount of time discussing vehicle options and test-driving numerous vehicles, and even delivered my vehicle due to the holiday weekend. The purchase of a vehicle is an incredibly important decision, and Simon greatly assisted in that decision. I couldn't be happier. Thank you to Simon and Carbone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Mark, Thank you for sharing your experience at our Carbone Dodge Chrysler Jeep RAM of Yorkville with Simon. We agree he is first class and will definitely let him know how happy you are. Have a great day! Karen Flynn Internet Manager
brock was amazing
I have to say. I've bought a lot of vehicles in my life but this was the best experience I've had. Brock was amazing. Found out what I was looking for and what my budget was and got me exactly what I wanted in my price range! I bought a brand new Pacifica because brock took the time to go over every part of the vehicle and show me all the amazing features. I'll never buy another car anywhere else. Brock thanks for the great customer service !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Megan, Thank you for sharing the best car buying experience you've ever had with Brock from our Carbone Dodge Chrysler Jeep RAM of Yorkville. We can't wait to see you again! Karen Flynn Internet Manager
Worst experience ever
Very dishonest They charge you to detail the car to sell it to you. They add in a ton of money at the end of the deal. If your not paying attention they will pull that. The sales person had to be in training because he knew nothing about finance or cars! I would stay away!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car