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Chrysler Dodge Jeep RAM of Utica

(230 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–5:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (315) 235-1967 (315) 235-1967
Used (315) 272-4533 (315) 272-4533
Service (315) 737-6124 (315) 737-6124

Reviews

(230 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chrysler Dodge Jeep RAM of Utica from DealerRater.

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renewed my lease

Thank you to Geoff for your help with choosing our new Jeep Grand Cherokee! You were very knowledgeable and were quick to answer any question that we had! We will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Met Our needs for a Vehicle

Our Salesman Omar Escobar was new but we were VERY pleased with him. He had knowledge of the Jeeps we were interested in and was very willing to have us test drive any. When we made the decision to buy, we were seen by a couple of other people in the office part. They both were very nice. All around my husband and I are very happy with my new Jeep Cherokee we purchased. We wish Omar our Salesman many good years with Carbone, he truly is a great guy to deal with the public. We are very satisfied. Thank you All!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

No Joy Here

bought a new car here and was not contacted once after the sale. Where is the JOY ??????

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 2.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jeep Grand Cherokee

Always friendly,professional,Alan,Jeff and entire team is excellent.Charlie did an awesome job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Top Notch From Top To Bottom

Whether it was the salesman or Manager Allen, we were always made to feel like we were welcomed. We even had our vehicles serviced here numerous times and everything was perfect. My next vehicle will definitely be from Carbone Dodge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Bryan Brockway was great

When I walked in Brock greeted me at the door with a smile. He showed me the inventory, and helped me pick the car I drove away from the dealership with the SAME DAY! Very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Amanda, Thank you for sharing you fast and friendly experience at our Carbone Dodge Chrysler Jeep RAM of Yorkville with Brock. Everything we do is for you. Have a great day! Karen Flynn Internet Manager

Buyer beware

After coming to an agreement on price and payment amount and term of the loan When it came time to review and sign loan papers the payment for the term of the loan was higher than we had agreed on after much wasted time we were unable to resolve this matter and we did not purchase the vehicle this would have been the fourth vehicle that I have purchased from Carbone And my worst experience Buyer beware that paperwork all matches the deal you agreed on As for me I am very dissatisfied and will never do business with Carbone again

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Simon Mills - First Class Salesman

I recently purchased a 2016 Jeep Cherokee Sport 4x4 and couldn't be happier with my purchase. From the initial visit into the showroom until now, nearly 3 months later, I couldn't be a more satisfied customer. Simon assisted me in receiving a fair value for my trade, was able to obtain a great interest rate, spent an incredible amount of time discussing vehicle options and test-driving numerous vehicles, and even delivered my vehicle due to the holiday weekend. The purchase of a vehicle is an incredibly important decision, and Simon greatly assisted in that decision. I couldn't be happier. Thank you to Simon and Carbone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Mark, Thank you for sharing your experience at our Carbone Dodge Chrysler Jeep RAM of Yorkville with Simon. We agree he is first class and will definitely let him know how happy you are. Have a great day! Karen Flynn Internet Manager

brock was amazing

I have to say. I've bought a lot of vehicles in my life but this was the best experience I've had. Brock was amazing. Found out what I was looking for and what my budget was and got me exactly what I wanted in my price range! I bought a brand new Pacifica because brock took the time to go over every part of the vehicle and show me all the amazing features. I'll never buy another car anywhere else. Brock thanks for the great customer service !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Megan, Thank you for sharing the best car buying experience you've ever had with Brock from our Carbone Dodge Chrysler Jeep RAM of Yorkville. We can't wait to see you again! Karen Flynn Internet Manager

Worst experience ever

Very dishonest They charge you to detail the car to sell it to you. They add in a ton of money at the end of the deal. If your not paying attention they will pull that. The sales person had to be in training because he knew nothing about finance or cars! I would stay away!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.