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Matthews Import Center

(897 reviews)
Visit Matthews Import Center
Sales hours: 9:00am to 4:00pm
Service hours: 8:00am to 1:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (607) 821-3073 (607) 821-3073
Used (607) 304-4972 (607) 304-4972
Service (607) 304-4963 (607) 304-4963

Reviews

(897 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Dalton was great, he answered our questions, didn’t seem

Dalton was great, he answered our questions, didn’t seem bothered to bring around a few different cars for us to see. We appreciated his concern for our comfort! He knows his products well and is a wonderful asset to your sales team. Tell him Thank You again for us as we did appreciate him and we love our new Outback!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

HI zdawniez, We’re so glad to hear you had a great experience with Dalton Brown! Thank you for your business and the great review!

It is, and always has been, a fair and friendly

It is, and always has been, a fair and friendly dealership. We have now purchased our second vehicle from here and plan to continue using Matthews in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi SRILEY150, We’re so glad to hear you had a great experience with us! We appreciate your continued business and hope you enjoy your new ride!

Rob was very knowledgeable and professional.

Rob was very knowledgeable and professional. Great buying experience. He made the process very easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi rudydiab, We’re so glad to hear you had a great experience with Rob Finta! Thank you for your business and the great review!

Wayne and Joe made this visit a breeze.

Wayne and Joe made this visit a breeze. True knowledgeable professionals. Thank you very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi frantusa, We’re so glad to hear you had a great experience with Joe and Wayne! Thank you for your business and the great review!

The waiting time for the Express Service was longer than

The waiting time for the Express Service was longer than I had anticipated. But, the amenities were excellent!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

The service advisor was very professional and meet all of

The service advisor was very professional and meet all of my concerns for myself and vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi MATTHOLLERAN, Thank you for the 5 Star Review and your business!

Chris McAndrew was very knowledgeable, courteous, and

Chris McAndrew was very knowledgeable, courteous, and professional through our car buying process. He was also very willing to work with our timeline to help expedite the sale process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi DFW, We’re so glad to hear you had a great experience with Chris McAndrew! Thank you for your business and the great review!

The experience was simple.

The experience was simple. Kyle and Cole were very attentive and helped me in my selection.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with Kyle and Cole! Thank you for your business and the great review!

Another positive and satisfying experience at Matthews!

Another positive and satisfying experience at Matthews! We heartily recommend Lee Brown and the service support team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi r.p.jenkins753, We’re so glad to hear you had a great experience with Lee Brown! Thank you for your business and the great review!

The Matthews Kia was fantastic and very helpful answering

The Matthews Kia was fantastic and very helpful answering all my questions. I wouldn’t go anywhere else for my car shopping.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Kdsevey, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!