Skip to main content

Matthews Import Center

(898 reviews)
Visit Matthews Import Center
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (607) 821-3073 (607) 821-3073
Used (607) 304-4972 (607) 304-4972
Service (607) 304-4963 (607) 304-4963

Reviews

(898 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

I'm not fond of car dealers.

I'm not fond of car dealers. I used their online inventory to find what I was interested in and had questions so I went there and got their expert on that car. The people there are friendly and helpful beyond normal. The buying process went well and they did everything they said they would do. ( I consider myself a difficult customer. )

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, We're so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

Excellant sales and service, and knowledgeable

Excellant sales and service, and knowledgeable salesman. I have bought many cars from Matthews. Always a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi-We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

Very good selection of vehicles and competent sales

Very good selection of vehicles and competent sales force. Always a positive experience when purchasing from Mathews.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Tim-Thank you for the 5 Star Review and your business!

I was very impressed the moment I walked through the

I was very impressed the moment I walked through the door. I was welcomed by the general manager. He directed me to a salesman. Kyle was very easy to work with. He answered all my questions and followed up with a phone call. The customer service was the best I have ever received when purchasing a new vehicle.I travel an hour to the dealership but it is well worth it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi-We’re so glad to hear you had a great experience with Kyle! We appreciate your business and hope you enjoy your new ride!

Rich French was fantastic, I couldn't have asked for a

Rich French was fantastic, I couldn't have asked for a better experience at Matthew's kia!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Erica- We’re so glad to hear you had a great experience with Rich! Thank you for your business and the great review!

This dealership has always been wonderful to us.

This dealership has always been wonderful to us. They communicate with us with the service they provide. They have excellent customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

Very accommodating to people with busy and tight

Very accommodating to people with busy and tight schedules. Friendly faces all around They go above and beyond

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!

Always a pleasure working with Rob, Joe and Wayne.

Always a pleasure working with Rob, Joe and Wayne. Have bought several cars here.. both Subaru and Kia

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi- We’re so glad to hear you had a great experience with Rob, Joe, and Wayne! Thank you for your business and the great review!

Great experience traded in my.

Great experience traded in my. 2019-Forester,,,,for a 2025 Forester, great and smooth exchange,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi-Thank you for the 5 Star Review and your business!

I enjoyed working with Bill Allen.

I enjoyed working with Bill Allen. He fully explained things. I had a lot of questions on some options and he helped me make my decision with his knowledge and experience. No pressure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi- We’re so glad to hear you had a great experience with Bill! Thank you for your business and the great review!