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Matthews Import Center

(898 reviews)
Visit Matthews Import Center
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (607) 821-3073 (607) 821-3073
Used (607) 304-4972 (607) 304-4972
Service (607) 304-4963 (607) 304-4963

Reviews

(898 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Everyone very friendly and helpful hope problem is

Everyone very friendly and helpful hope problem is resolved had to bring car back several times with same issue apparently common issue with certain Subarus and the CVT transmission.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us know about your recent experience. We're glad that interactions with our Team have been good however, we do apologize for the issues you are having with your vehicle.

Excellent service from the moment we walked into the

Excellent service from the moment we walked into the dealership. Attentive and not pushy was the approach and that is greatly appreciated.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear you had a no hassle, easy experience with our Team! We truly appreciate your business and the perfect review!

The whole team was fantastic to work with!

The whole team was fantastic to work with! Lee, Rich, Brad and the whole staff were very professional and easy to work with. I highly recommend them for your vehicle needs.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear you had a great experience with our whole Team! We truly appreciate your business and the great review!

We've purchased two vehicles from this dealership and

We've purchased two vehicles from this dealership and have an a wonderful experience both times. Mike is an awesome person to deal with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued business, Amanda! We appreciate the great review and your business!

They scheduled a recall, set the appointment, provided

They scheduled a recall, set the appointment, provided shuttle to my home and back when complete. Good communicationa nd serivice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad you had a great experience with our Team! We truly appreciate your business and the great review!

I was a walk in at 830 am.

I was a walk in at 830 am. They told me they were short handed but would squeeze me in so I waited. At 115 pm. They took my car in but said we can not do the oil change because parts was closed. I asked why since my car was there since 830 you could not have my filter to do a oil change and they only reported parts closed at once. And then he added we stare late to service you vehicle. Well I guess your not going to service it since you have no filter because you failed to look ahead but a little bit. This was a total waste of my entire morning and nothing was accomplished. This was such a poor service and I never have a intention of returning to Mathew’s again.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Chris- We're so sorry to see that you didn't have a great experience with our Team. We are actively looking into your visit in an effort to resolve matters and someone from our management team will be reaching out. Your business is important to us.

Marissa has always taken good care of our vehicles.

Marissa has always taken good care of our vehicles. She is very knowledgeable and always a pleasure to deal with. We will always trust Marissa and Tyler with our vehicles service.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We're so glad to hear that you've always had great experiences with Marissa and Tyler! Thank you for your business and the great review!

Helpful, professional and quick are what I would say

Helpful, professional and quick are what I would say about my visit this past time.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the great review and your business!

Great service and pretty fast this time.

Great service and pretty fast this time. I waited less than an hour. Michele was awesome as usual. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear that Michele took great care of you! We truly appreciate your business and look forward to serving you again soon!

Mike is professional, kind and considerate.

Mike is professional, kind and considerate. We would not hesitate to recommend him to our friends. A pleasure to work with. Cole was also professional and friendly to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're catching up on our reviews and want to thank you for yours and your business! We look forward to your next visit!