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Matthews Import Center

(898 reviews)
Visit Matthews Import Center
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (607) 821-3073 (607) 821-3073
Used (607) 304-4972 (607) 304-4972
Service (607) 304-4963 (607) 304-4963

Reviews

(898 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Work was done in timely and thorough manor.

Work was done in timely and thorough manor. Staff was friendly and helpful. I was on my way in no time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your business and the great review!

Service my own and daughters car here.

Service my own and daughters car here. Always a good experience. Service team is always professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you both for choosing Matthews for your vehicle service! We appreciate your business!

The part was here this time.

The part was here this time. They installed the recall part in an efficient timely manner . So , in and out, in a reasonable time frame. A comfortable waiting area also helped to pass the time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear our Team took great care of you. We appreciate your business and the great review!

Typical, professional, clean and inviting.

Typical, professional, clean and inviting. Sevice good when needed. Follow up is as expected and is timely

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Joe Vaughan is always very helpful when I need service

Joe Vaughan is always very helpful when I need service done on my vehicle. Rob Finta was very helpful when my father was looking for a new car to lease.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The Service Dept.

The Service Dept. is awesome. I only look at this dealership when I want to trade in my Subaru. Everyone is helpful. My last visit was for low tire pressure and I had a screw in my tire. They fit me in and got it fixed. This is why I am a return customer. It is not just about the sale of the car /it is how dependable the service Dept. is in taking care of you after the car is purchased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued business and the great review!

Bill Allen was Fantastic!

Bill Allen was Fantastic! I would recommend him to anyone looking to purchase a new vehicle!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The service was great.

The service was great. Very easy to talk with the sales staff, who answered all my questions and made the experience enjoyable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and the great review!

Enjoyed working with Lee Brown, good salesman went over

Enjoyed working with Lee Brown, good salesman went over everything with my wife and I. This is my second Subaru purchased from Matthews. Will likely buy again soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great place to do business.

Great place to do business. Lou Russo was very helpful and went out of his way to gave answers to my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear you had a great experience with Lew! Thank you for your business and the great review!