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Basil Resale Center

(342 reviews)
Visit Basil Resale Center
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 7:30am–3:30pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
(716) 405-5653 (716) 405-5653

Reviews

(342 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Basil Resale Center from DealerRater.

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Love our new truck!

Detailing inside truck could of been better. Tailgate would not open because of stone stuck in by side latch do to stones left by previous owner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business!

Great service

Brought my car in for service. The service team was great constantly updating me on the status of my vehicle, and ensuring all my needs were met in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear it. Happy driving!

New Car!!!!!

Brian was so awesome , when no dealship was able to help me he got the job done and for that I am so thankful I can with an impossible situation and he worked it out! Thanks again Brian

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad to hear it, happy driving!

Great scam

Made "promises " they didn't keep and ignored my calls regarding them. Acted like I wasn't even contacting them. Don't bother getting anything in writing because they don't keep their word on things.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, I apologize about your poor experience here. We have escalated this to management take your feedback very seriously. Thank you for taking the time to leave feedback. Feel free to contact us at basilcares@basilresale.com for any further comments.

Excellent experience

Always a good experience at Basil Resale on Sheridan (not to be confused with other Basil dealers). Fast and curteous service. Price is not inflated like it can be at other dealers amd the service during and after the sale is extraordinary. Long time fan. Many cars purchased at this dealership and I will continue to use them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear it! Welcome to the family!

2nd purchase

Just bought my second car from Ray at Basil. We have had good service with both purchases. If there were issues or concerns, they were resolved. No complaints.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued support! Welcome to the family!

Amazing Team Effort

The friendly, smiling, pleasant staff treated me like I was part of family. Answered all my questions with no grumbling. Sandy made my experience Awesome!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks to you! Happy driving & welcome to the family!

Fast and easy

The customer service is outstanding. I called on a truck i was interested in and when i got to the dealer it was there waiting for me to test drive. Then less than an hour later the truck was mine. I highly recommend basil resale center if your looking for a good quality used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We hope you love your new truck! Happy driving!

Positive service experience will keep people coming back!

The service department at Basil Resale( Sheridan Dr. ) has been terrific! I have dealt basically with Tom at the service desk. He is always very courteous and welcoming . Tom does not hesitate to "bend over backwards" to work with my schedule and patiently answers any questions I have (to help me to understand the "ins and outs" of my "new to me" Cadillac). Basil is lucky to have him as part of their "team" ! (and "NO" I am not his mother)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear! Happy driving!

Great service

Always a great experience with basil resale on Sheridan dr. My salesman Ray was awesome, super friendly,informative and honest. I was very satistified.I Couldn't have had a better salesman. I Even referred a friend to him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear it! Thank you for your business and happy driving!