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Hoselton AutoMall

(520 reviews)
Visit Hoselton AutoMall
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed
New (585) 617-0530 (585) 617-0530
Used (585) 617-0542 (585) 617-0542
Service (585) 598-9203 (585) 598-9203

Reviews

(520 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I was on the fence about getting a new car but they...

I was on the fence about getting a new car but they offered me a deal I couldn't say no to! I appreciate the professionalism as well as the ability to work with what I can afford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

RAV4 Prime

They found me a hard to find RAV4 Prime and sold it at a fair price. The communication and service was friendly and easy. Jordan was great to work with. I would definitely recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Jared for this wonderful review! We hope you are loving your new Rav4 Prime!

Leased a 2020 4runner last week from Kody Laird....

Leased a 2020 4runner last week from Kody Laird. Normally, I will go to at least 3 dealerships to get my best price. Kody was extremely easy to work with and accepted the price I was willing to pay. Great experience for a change. Thanks, Kody.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Looking out for customer

Went in for last inspection before completing lease. Thinking about a used car, but wound up with new bolt. Absolutely thrilled What a great deal. Paying less than our current payment who fiesntbkive that?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for this wonderful review and we hope you are enjoying your new Bolt!

Terrible dealer, sales advertised that “disappear” when...

Terrible dealer, sales advertised that “disappear” when you get there. Service department that left me stranded and had to wait a month for a simple brake repair and refused to help. Just said “we’re busy”. Traded a vehicle for a new car, months later got a call from the FBI saying it was seized on the Mexican border and still registered in my name.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Great Experience!!

After visiting several dealerships in my area, I found Hoselton. I had't purchased a vehicle in over 15 years and wanted to just look around. All of the dealerships I went to wanted me to commit to a purchase before they would give me any info or let me test drive a vehicle. Hoselton was the one exception. Their sales person came out to the lot and asked if I needed any help. When I explained my situation, he gave me his card and said to just holler if I wanted to drive anything. When I came back a couple of days later to test drive, he was very polite and understanding. I test drove a couple of cars and said I still wasn't sure and he told me to call him when I was ready and if I didn't decide on one of his cars, that he understood that a vehicle is a large purchase that you have to be comfortable with. I went home and thought about it and then called him back. My purchase was smooth and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Karen for this wonderful review. We hope you are enjoying your new vehicle!

Only one

The only dealer I deal with. Dave Lempert treats us like family every time we buy a car from Hoselton. This must be our 10th car. Bought our second Equinox and it just what we expected and wanted. Aside from signing way too many papers Dave made easy. Look forward to buying our next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bought a new truck

Bought a trail boss, sales man was great got everything I wanted no hassles.yruck is running great so far. I f I have any issues I'm sure they will take care of it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Jim for the wonderful review. We hope you are enjoying your new truck!

WORST DEALER I HAVE WORKED WITH

Originally gave them a great review and 5 stars, the purchase of the car went amazing, then since day 1 I have had issues with it: water in the trunk (fixed itself) passenger side taillight was foggy now has water (won't do anything about it) cruise control radar issues (they never find anything wrong yet keeps coming back, car loses braking power (again they found stored codes but did NOTHING... thats safe) steering was binding two days after i drove off the lot, they always claimed it felt good, not it got so bad the car is literally undrivable, finally decided to xxxx me with a $750 bill for an issue they dragged out and "it's not covered by warranty)Long story short they have a great sales team after after that they do not care about you as a customer nor the fact that you bought the car with issues, they do not stand behind their Toyota Certified Pre-Owned cars at all. My sister was looking to get a car at the end of 2020, and you can be certain i will definitely NOT allow her to go to Hoselton. They are by FAR the worst after purchase support I have EVER dealt with. If anything changes I will amend my review but the way things have gone these last two month I do not think that will be happening.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Yaroslav, We appreciate you making us aware of these concerns with your vehicle. While the components your vehicle requires are not covered by our pre-owned promise, we understand your frustrations and concern. Our management team is working together to determine a suitable resolution to your concerns. As our Customer Relations Manager let you know when she spoke with you on the phone, someone will be in touch to work towards a resolution very shortly. Thank you for your feedback and we look forward to providing you with a satisfactory resolution.

Good Options

Staff was very helpful and knowledgeable. Although, the process to purchase took quite a bit of time and required the movement between multiple buildings to interact with multiple people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Nonogo, Thank you for the review and the feedback on your purchase experience. We hope you are enjoying your new vehicle!