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Mazda of West Ridge

(308 reviews)
Visit Mazda of West Ridge
Sales hours: 9:00am to 7:00pm
Service hours: 7:45am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:45am–5:00pm
Tuesday 9:00am–7:00pm 7:45am–7:00pm
Wednesday 9:00am–7:00pm 7:45am–5:00pm
Thursday 9:00am–7:00pm 7:45am–5:00pm
Friday 9:00am–5:00pm 7:45am–5:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (585) 431-1595 (585) 431-1595
Used (585) 431-1636 (585) 431-1636
Service (585) 431-1623 (585) 431-1623

Reviews

(308 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mazda of West Ridge from DealerRater.

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Dealership

Happy with all aspects of leasing and maintenance of vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Carol, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Great Service!

Mazda of West Ridge is wonderful! The Service department is exceptional. Specifically, Gregory Shaver is quite helpful. Recommend to all of my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Lindsey, we are so happy to read such a great review about Mazda of West Ridge! We are always more than happy to assist you if anything else comes up. Take care!

Great

Great service and sales, employees are great, i Love my cx5

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Danielle, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Fantastic service!

Mazda at West Ridge provides excellent service. Michael, the tech, did a great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Mark, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Routine oil change and tire rotation

Professional and excellent service. Mazda goes above and beyond a routine oil change and tire rotation! Not only do we get a video that shows the undercarriage of the car and the tires, they top off all the fluids!! I?ve never had a video or someone top off all the other fluids without asking! Additionally, it?s easy to book an appointment and super easy and fast service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jennifer, we are very happy we could provide you with a positive experience! Thank you so much for your feedback! We hope you have a great day!

Service Department

Great job and great service staff Get my oil changed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mazda of West Ridge! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

Oil Change/Tire Rotation

Work was performed in a timely fashion. Was kept informed on what needed to be done. Video was sent to me as the work was being performed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Vicki, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great Service

Very nice experience doing business with West Ridge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Ronald, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great experience!

Judy our saleswoman was wonderful! She explained things to us and answered all of our questions. We never felt rushed our pressured.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Katie, thank you so much for your positive comments about Mazda of West Ridge! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Service

Great service each time we go? 1st class service! Will buy my next car there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Richard, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!