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Keystone Ford

(606 reviews)

Reviews

(606 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Keystone Ford from DealerRater.

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2010 Ford Fusion

Requested the Works Package which was completed in about 30 minutes. Very pleased!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Fred, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

Ford Escape

We always get excellent service at Keystone Ford in Chambersburg, Pa.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service

Great people to deal with ,knowledgeable salesmen,not pushy at all but ready to sell

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello James, we're happy to hear you had a great experience with our team! If there?s anything else we can do to assist you, please don?t hesitate to reach out. Thanks again for your business!

Great experience buying a new truck

This is the second new car that I have bought from Frank Blood at keystone ford.it was easy to buy a cr no hassle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service

Exceeded all expectations. Fast and friendly. Highly recommend for all service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Purchased a 2016 Ford Explorer limited

I was content and happy of the service in keystone theyre really awesome... they give me what i wanted theyre really friendy and knowledgeable about qhat theyre doing specially shana clint and brad who helped us till the end thanks a lot it really means a lot to me since this is my first car thanka again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service visit to Keystone Ford, Chambersburg, PA

Always receive complete and courteous service at Keystone Ford in Chambersburg, PA

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Wonderful!

What an amazing experience. Very professional, knowledgeable soft spoken people. Dan, Shana and Tucker you are the definition of what a car dealership should be. Your service exceeded my expectations. I can’t wait to trade in our van for another vehicle from Keystone Ford. And for the service department, thank you Michelle Bakner for your patience, fast response and wonderful attitude. You made something as simple as oil change and car check up an enjoyable experience. I can not recommend this Keystone Ford enough. If you’re looking for a new vehicle, this is the place to go!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Yorai, thank you for taking the time to highlight some of our staff for their excellent work! We're happy to hear you had a great experience at Keystone Ford. If there is anything else we can do to assist you, please let us know!

Chris Lawson

As always the service was outstanding. It?s service people like Michelle that makes the reason that I return to Keystone Ford. I travel about an hour to purchase and have my F150 service there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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10000 mile check-up

I've had no problems and they are very helpful and honest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Florence, reviews like yours provide encouraging feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!