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Keystone Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (607 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (607 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Keystone Ford from DealerRater.

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Smooth

Never been a fan of buying a used car. Or pushy used car sales people. They changed my mind. They were helpful. Understanding and made the whole process go smoothly. I would reccomend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Keystone Ford Chambersburg PA

Always very helpful and accommodating with friendly service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

2018 F150

As always the service is excellent. I had a bulletin for my F150 , and it didn't show up at first but Michelle dug a little deeper and found it. This is why you guys are #1 in my book, and the service writers like Michelle is one of the reason you have returning customers. Also while I was waiting for my truck to be serviced I was greeted by Scott and Sam and they took the time to speak with me. That's what I call customer service. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Chris, thank you for taking the time to highlight some of our staff for their excellent work! We're happy to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know!

Grounds Manager

Very easy to work with and responsive to all questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Jared, it?s great to hear you had a positive experience with our team. Please don't hesitate to reach out if you have further questions; we're always happy to take care of your automotive needs. Thanks again!

Top service team - Michelle, Sharon and Gary

Michelle, Sharon, and Gary the best service team you can find, anywhere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words, Jeremy! Feel free to reach out to us if you need anything. Have a fantastic day!

Keystone Ford Chambersburg,Pa 17201

Salesman Randy Hess very polite courteous knowledgeable made me feel very comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Keystone Ford

My Husband and I absolutely loved working with Scott at Keystone Ford! We actually stopped in a couple months prior and looked around and spoke with Scott. He was down to earth, extremely helpful and honest and for that we came back a couple months later and brought our new truck from Scott.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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customer

excellent service. very professional. Would go there again to purchase a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2500 suburban

The staff at Keystone Ford was very accommodating and friendly. Very nice facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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kbja@comcast.net

All of the required maintainance was done and future problems were pointed out

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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