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Keystone Ford

(606 reviews)

Reviews

(606 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Keystone Ford from DealerRater.

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Great Service

The Quick Lane at Keystone Ford has been performing service on my Ford Escape for the last eight months. Tony, the mechanic does a great job in getting my vehicle in an out very quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, thank you for your great review; we're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. Take care!

2019 Ford Edge

We had an excellent experience with Jack. He made the process quick and painless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Brian, we're pleased to hear everything was completed to your satisfaction! If you have any further questions, please don't hesitate to reach out!

Keystone Ford

Should be your first stop when looking to buy a Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Keystone Ford Excellence Review

Wonderful enviroment! No pressure sales. Helpful and knowledgeable sales personal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jericha, thank you for your great review! We're glad you had a wonderful experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

service dept

the woman handling the service paperwork Michelle was great, very helpful and curtious.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Jdrobson

Speedy quality, friendly service writer, comfortable waiting area

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Keystone Ford Chambersburg PA

Great experience, always friendly and helpful, experienced service personnel, very clean and inviting facilities, reasonable pricing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

George, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Please let us know if there is ever anything else we can do for you! Safe travels!

Wonderful experience

Shana was an excellent sales person. I was never rushed or pressured. They took the time to find the perfect car for me. Everyone was wonderful. Beautiful dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Krista, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with Shana! We hope you continue to choose Keystone Ford for all your vehicle needs! Take care!

Expedition 2018

Jack was very pleasant to work with, not pushy!! Would definitely recommend using him for future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Lori, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

2018 Ford Edge

Staff could not have been more helpful. To showing us everything the 2018 Edge offered to being patient with us during the buying process They were kind, understanding & willing to go the extra mile to assure we were satisfied every step of the way. Just Super team work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dawn, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Keystone Ford, we value our customers and we look forward to seeing you on your next visit. Take care!