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Keystone Ford

(605 reviews)

Reviews

(605 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Keystone Ford from DealerRater.

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Periodic maintenance

It is so easy. Don't change anything. I have never enjoyed such efficiency.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Robert, thanks for the great star-rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Keystone Experience was GREAT!

Everyone is friendly and helpful. Bill Sherman is an A+ salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to notice those efforts and for leaving such an awesome review! Thank you so much for being one of our valued guests and we look forward to your next visit!

Easiest car purchase ever.

Everyone was friendly and helpful. Everyone knows their job and does it well. Everything was well organized. No pressure sales. I wouldn’t hesitate to buy another vehicle there. Good location easy to find.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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CMAX Hybrid service and repair

Very professional. Informed me of the status early on, then when all work was done. For the repair, provided me options and recommendations . Very good experience for my first time using their service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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tdiehl@pa.net

Frank Blood is an excellent salesman and Keystone Ford is a great place to purchase a vehicle. We have purchased several from them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thomas, we appreciate your feedback of our Staff's outstanding service! We hope to be of service to you again! Take care!

2019 Ford Mustang

I was treated well by the salesman I worked with to order my new Mustang Convertible. He knew and answer all my questions. The dealership can be proud to have him on their staff. Tucker Short was his name.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Keystone Ford, Chambersburg, PA

Knowledgeable, helpful and friendly staff; outstanding service; and clean, attractive facilities. Overall, a great dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service - excellent !

I've always had great service from Keystone Ford. The mechanics are all about safety and that is why I come back every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2018 ford explorer

My experience with Randy & Casey was fabulous. Very smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Terri, we're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! Safe travels!

Customer

Great as always. Michelle always does a great job and gets in and out in a reasonable time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Chris, it is great to read such wonderful comments about your recent experience with us! If there is anything else we can do to assist you, please let us know! Take care!