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Autohaus Lancaster, Inc.

(510 reviews)
Visit Autohaus Lancaster, Inc.
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (877) 835-7641 (877) 835-7641
Used (877) 835-7642 (877) 835-7642
Service (866) 418-2416 (866) 418-2416

Reviews

(510 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Purchase

Couldn't have been happier with everyone.!!!!!! We would recommend to family and friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Hassle free experience with top notch service

I just leased a new Audi Q5 from Autohaus. Hernan took excellent care of me. I was VERY nervous, as I haven't had my own car in two decades...for 20 years I have had a company car. Hernan took me on a test drive, fully explained the Q5 to me, answered all of my questions, and followed up, but there were NO high pressure tactics applied. I am exceedingly grateful for his and Autohaus' professionalism. I checked into two other brands, test drove, got quotes. By far, Audi had the best deal and the best service. Such a pleasant experience, start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Audi Lancaster

Hernan helped me with purchasing my new Audi Q3. He was amazing throughout the process and was more than willing to go above and beyond to help. I wouldn't hesitate to get another car from him in the future. Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Audi Q7

Absolutely wonderful experience with Hernan Diaz-Egg!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fantastic used car buying experience

I had the pleasure of working with Hernan @ Autohaus Audi for the purchase of my used Q7. I appreciated the time and detail that he paid towards the car buying experience. His transparency, availability, and advocacy were all areas that Hernan demonstrated his role as more of a sales consultant vs. a commission-driven car salesman. I look forward to the opportunity to work with Hernan and Autohaus again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2012 S5

My salesperson Hernan Diaz, went above and beyond in every way! Keep up the good work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing Audi Q3 Experience at Audi Lancaster

My wife and I just purchased a new 2016 Audi Q3 from Audi Lancaster July 2016 from Hernan Diaz-Egg. He was very helpful in making us feel comfortable with this purchase. He took us both for a test drive and was very eager to explain the features and inner workings of this Audi. We both were impressed with his depth of knowledge and sincerity. He made the negotiations very pleasant and the purchase and financing stress free. We were able to get an amazing car at a fantastic price with excellent customer service with Hernan. He has won over our business. We made the purchase the same day as our visit to the dealership. Thank you Hernan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Autohaus Audi Lancaster

Autohaus Audi is a five star dealership. Hernan Diaz made the car buying experience an absolute pleasure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2nd purchase from autohaus

autohaus is great to deal with. this is my 2nd purchase from Hernan in the last 2 years, likely will buy another car there in the next year or two again. I would have no hesitations recommending them to anyone. The new/updated facility is great too! The museum kept my daughter entertained while we were handling paperwork etc.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Car

Great experience, good deal, was willing to make it work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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