Reviews
Purchase
Couldn't have been happier with everyone.!!!!!! We would recommend to family and friends
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hassle free experience with top notch service
I just leased a new Audi Q5 from Autohaus. Hernan took excellent care of me. I was VERY nervous, as I haven't had my own car in two decades...for 20 years I have had a company car. Hernan took me on a test drive, fully explained the Q5 to me, answered all of my questions, and followed up, but there were NO high pressure tactics applied. I am exceedingly grateful for his and Autohaus' professionalism. I checked into two other brands, test drove, got quotes. By far, Audi had the best deal and the best service. Such a pleasant experience, start to finish.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Audi Lancaster
Hernan helped me with purchasing my new Audi Q3. He was amazing throughout the process and was more than willing to go above and beyond to help. I wouldn't hesitate to get another car from him in the future. Great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Audi Q7
Absolutely wonderful experience with Hernan Diaz-Egg!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fantastic used car buying experience
I had the pleasure of working with Hernan @ Autohaus Audi for the purchase of my used Q7. I appreciated the time and detail that he paid towards the car buying experience. His transparency, availability, and advocacy were all areas that Hernan demonstrated his role as more of a sales consultant vs. a commission-driven car salesman. I look forward to the opportunity to work with Hernan and Autohaus again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2012 S5
My salesperson Hernan Diaz, went above and beyond in every way! Keep up the good work!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing Audi Q3 Experience at Audi Lancaster
My wife and I just purchased a new 2016 Audi Q3 from Audi Lancaster July 2016 from Hernan Diaz-Egg. He was very helpful in making us feel comfortable with this purchase. He took us both for a test drive and was very eager to explain the features and inner workings of this Audi. We both were impressed with his depth of knowledge and sincerity. He made the negotiations very pleasant and the purchase and financing stress free. We were able to get an amazing car at a fantastic price with excellent customer service with Hernan. He has won over our business. We made the purchase the same day as our visit to the dealership. Thank you Hernan!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Autohaus Audi Lancaster
Autohaus Audi is a five star dealership. Hernan Diaz made the car buying experience an absolute pleasure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2nd purchase from autohaus
autohaus is great to deal with. this is my 2nd purchase from Hernan in the last 2 years, likely will buy another car there in the next year or two again. I would have no hesitations recommending them to anyone. The new/updated facility is great too! The museum kept my daughter entertained while we were handling paperwork etc.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New Car
Great experience, good deal, was willing to make it work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase