Autohaus Lancaster, Inc.

Hernan was awesome and couldn't have been any better. He answered all of our questions was very helpful! Would recommend him to anyone who goes to Audi of Lancaster. The whole staff was fun and very friendly.

Overall, I am very happy with my buying process with Audi! My salesman was awesome!!! I highly recommend H!!!! I absolutely love my A3!!!! ?

Excellent service. This is my second car buying experience at this dealership. I will Always return.

I worked with Hernan Diaz-Egg and he was great. He's very responsive and helped make the process smooth and painless. He even followed up days later to see how everything was going with the car. I highly recommend.

Working with Hernan Diaz Egg has been a pleasure. We purchased a Q7 and found him to be experienced, knowledgeable and very accommodating. He stressed how important it is that is customers be satisfied with their purchase and he is willing to work with them at any time they need assistance. We are confident that he is sincere. We are VERY new to the car,but so far the experience has been 5 stars all the way.

I had a great experience with buying my new car from Autohaus. I would like to thank the dealer and Hernan Diaz-Egg for all his attention and friendliness towards helping me find an amazing new car. From the negotiations to the delivery date, he made buying a car a smooth and exciting experience. I will definitely return to Hernan and Autohaus to buy a new car in the future!

Audi Lancaster is a large dealership with a terrific philosophy of doing right by their customers which means highly competitive pricing and warm, informed, genuine and professional service by the various people involved in completing a transaction. From start to finish the transaction was relaxed and very satisfying, and well worth the trip to Lancaster, Pennsylvania. I negotiated my lease with Wray Beinhauer, the Audi Sales Manager, who couldn't have been nicer or more to the point. Wray went out of his way to give me an excellent proposal, ?right out of the box? and did everything possible enabling me to complete the transaction, which involved out of state titling, within 24 hours. When I arrived in Lancaster, it was fun and productive to meet with Michael Wanner, the General Manager, who knows everything there is to know about car deals which helps when there are complications which often occur. At the dealership, I spent time with Hernan Diaz-Egg, a Client Advisor with a huge heart and smile, excellent product knowledge, and a dedication to making the transaction perfect. Hernan did everything possible to introduce the car?s various features to me with patience, precision, and very easily understood explanations, and promised to always be available for any questions. When I got in the car to leave, I noticed that the tank was full of gas, a very generous gesture that was never even mentioned to me by anyone. In today?s era of tight pricing and competition, this is a real cost to a dealership, for one car, or across a portfolio of sales, and I found it special that the dealer went to this expense, without even promoting the fact that they had. I left the dealership a few hours after arriving, and just a day after beginning negotiations. The drive back to Connecticut from Lancaster does take a while, but it was really enjoyable, since I was in my new ?ride.? The experience with Audi Lancaster personnel and the dealership, was professional and eminently fair and very satisfying.

WoW! I just had the most satisfying car buying experience. Of course, it helps that the new 2016 Audi A7 quattro Tiptronic is a remarkable machine that I am thrilled to have acquired. But this review is really not about the car itself, but rather the pleasure that I felt working with fine and fair people at Audi Lancaster, in Lancaster, Pennsylvania. As a summary, (if you don’t want to read this entire review,) Audi Lancaster is a large dealership with a terrific philosophy of doing right by their customers which means highly competitive pricing and warm, informed, genuine and professional service by the various people involved in completing a transaction. When I got in the car to leave, I noticed that the tank was full of gas, a very generous gesture that was never even mentioned to me by anyone. In today’s era of tight pricing and competition, this is a real cost to a dealership, for one car, or across a portfolio of sales, and I found it special that the dealer went to this expense, without even promoting the fact that they had. And of course, I love my car… Ok, well, now let me share some background. I am from Colorado, and temporarily on the East coast, in Connecticut. I had identified five A-7s in the United States that had a very useful night vision feature that I wanted. One car was at Audi Lancaster, and it happened also to be the exact color scheme I most desired. I called the dealership and asked for the Audi Sales Manager, and got connected to Wray Beinhauer. Immediately I could tell that Wray is a naturally warm and genuine person. When I explained what I was looking for, and that my goal was to actually complete a lease of the car in a few days… if we came to terms, Wray went to work. Within a short period of time he came back to me with a proposal, that, right out of the box was a very fair deal for me. I had done my homework, and knew what my various costs should be. Though negotiation comes very naturally for me, I was appreciative of Wray’s proposal which literally almost exactly met my expected target. We initiated our conversation over the phone Wednesday morning, and agreed to terms in the early afternoon. There were a range of complications. We needed to figure the Colorado title and tax situation; Audi Financial Services, the leasing arm, needed to be brought into the loop, and Wray needed to make certain that there were no glitches in being able to deliver the car to me Thursday the very next day. Since I needed to be in Lancaster in person to execute the various documents, we wanted to be sure that I would be able to drive back in my new car! By 7 that night, Wray confirmed that all was in order and I arranged a rental car for early Thursday morning. I knew Wray would be out on Thursday, and on the way down I received a call and a text from Hernan Diaz-Egg, a Client Advisor, checking on my arrival time. I made it to the dealership at about 3PM and met Hernan, just one of the nicest guys ever, who was completely dedicated to making my car purchase perfect. Hernan has a beautiful smile, a twinkle in his eye, and his feet on the ground, and is highly knowledgeable about the product, and totally aware of what it takes to be helpful to a purchaser. It gave him great pleasure to introduce the car to me, and to introduce its remarkable features, and his promise to always be available for questions and to help was purely genuine. My only disappointment is that I am in Connecticut and Colorado, thus won’t have many opportunities to stop into Audi Lancaster to say hello to my new friend. The documentation process also involved working with Michael Wanner, the General Manager. Michael has a depth of knowledge that can be utilized to address any issue; is very efficient, and is the kind of guy who is fun to spend time with and brings a smile to your face, knowing that he has every detail covered. Well, needless to say, I left the dealership at about 5:45 PM, Thursday, just a day after beginning negotiations, and after having spent a few hours completing the docs and going over the car with Hernan. The drive back to Connecticut from Lancaster does take a while, but it was really enjoyable, since I was in my new “ride.” And the experience from start to finish was relaxed, warm, professional and eminently fair.

Hernan is probably one of the best car sale professional I had the pleasure of interacting with. Very straightforward, knowledgeable and very professional. He promptly and quickly searched for a car with the specifications I wanted among other dealers in the region, and got all the work done very quickly. On the day i took delivery, he spent considerable amount of time going through all the options and operating details of the car. I highly recommend him! I am on my 5th Audi from Hernan made this this best experience yet. You can expect care and honesty with Hernan. That is why I will keep going back!

This is the second Audi that I have purchased. On both transactions, Hernan was not only knowlegeable but very customer service oriented. He takes your circumstances and tries to get the deal done. Great overall experience