Autohaus Lancaster, Inc.

9-22-2014 my car was totalled by a dump truck in N.H. when a man crossed the road in front of me...guarding a slow moving turtle. That turtle started my search for a new vehicle. Living in Wisconsin...my family assisted me in looking for something we could fit in....and enjoy. We decided we wanted a used 2010 Lincoln MKX Limited. MY wife wanted a certain color...I wanted a "loaded vehicle" with all the goodies. I went onto the web...trying to find exactly what we were looking for. Three weeks later...found the car at Autohaus Lancaster, Inc....800 miles from where I would have liked to have found my new car. From the moment I contacted the dealership....I was treated like royalty!!! Chris Chapman-sales handled the negotiations and we closed the deal....after several phone calls....car listed with features...Car Fax verification...and assurances that the car WAS everything I wanted and would be satisfied with. Three connecting flights to Lancaster...through a lightening and thunder storm in a Piper aircraft....I came. Delayed by the storm...arrived in Lancaster late in PM...cab awaiting....hotel awaiting...(ALL ARRANGED BY CHRIS)...picked up in next morning to dealership. Chris Chapman....and everyone made buying the car a great pleasure. I might be "nuts" to have gone through this "adventure"...but I can assure you...I love my car...and Autohaus dealership. Final note....Autohaus was a lot more satisfying...and faster than that turtle!!!

This is our second car purchase from this dealership and we were lucky enough to have the same salesman, Hernan Diaz-Egg, each time. We found exactly the vehicle we were searching for, received an excellent trade-in price of our old vehicle, and are very pleased with our purchase. Thanks again for a wonderful experience.

Responded to a dealership email about Beetles for sale and found exactly what I wanted. The deal was as advertised and Hernan, Michael and Matthew were cordial and professional in their handling of the deal from purchase to delivery. I got the kind of treatment you brag about to friends. Well satisfied with the car, well satisfied with the dealership. Life is good!

Test drove a used 2014 Audi TT yesterday and loved it. When we went to close the deal I was told (by Steve) my loaded 2013 Toyota Tundra Double Cab Limited with 4400 miles was not worth what the leading automotive web sites (KBB, NADA) say it was by about $6000. When I questioned it they told me that this was all they were willing to give me for the truck and that if I wanted more then maybe I should go down the street to Carmax and sell it to them. I was very insulted by the way I was treated and needless to say I will never be coming back to any of your dealerships.

Try to check out the New Macan, drover over waiting outside for 15 minuets, finally a guy walk over ask if I need help, told him I'm interesting in the new Macan, ...and I can believe what I heard from him, he asked me are you buying it now? the waiting list is 3 month, if you want to see the car, it's parking outside, just walk over there, you will see it... He really doesn't even bother to fake his snobby attitude towards me! That's some thing really new to me...

I had a fantastic experience at Autohaus Lancaster. Hernan Diaz helped me find the perfect car to replace my aging Jetta.

It is indeed rare to encounter a sales representative who not only cares about customer satisfaction regarding the sale of a product, but also genuinely cares about your entire car-buying experience - even after you drive the car off the lot. From the moment I sat down with Hernan at Autohaus of Lancaster, I felt like I was being welcomed into the volkswagen family - his family. He sincerely wants me to be happy with my new Passat TSI. From sales to service, his disposition spoke volumes about what I wanted as a customer, not what he wanted to sell me (very important) - from working within my budget and making sure my Passat TSI had the amenities I wanted in a new car, to introducing me to folks at the Autohaus service center should I ever need them. I left Autohaus feeling confident in my new car and confident that should I ever need assistance, it's just a phone call away. Needless to say, I am thrilled with my new car and with Autohaus of Lancaster as a dealership.

After the May Hailstorm, I had to venture out to purchase a new car. I absolutely hate the process. My car that was ruined was only 6 months old, so i was dreading the thought of staring over. I left the Berks County area due to the over inflated prices. I saw the car on line, just called to schedule a time to look at the 2013 Beetle convertible. The entire process from start to finish was incredible. I never once felt pressured or under the gun to make a quick decision. I truley appreciated all the staff, especially Hernan Diaz-Egg, who was so kind to allow me twice in the same week to come up and test drive with the different family members. All the staff, Matt, Manny and Denton were super patient (even after i spilled a cup of coffee all over the check for the car) and answered all my questions. It was such a relaxed atmosphere, I would highly recommend this dealership to everyone. I am so happy about my purchase. Thanks again!! Colleen Sauls

Thanks to salesman Hernan Diaz-Egg my husband and I had an extremely pleasant experience buying our 2014 Audi Q5. "H" made the usually stressful car buying process one of ease, enjoyment and added a personal element to the process. Hernan was incredibly helpful during every step and always willing to accommodate any needs that arose. Autohaus is very lucky to have Hernan as a valuable asset to their sales team.

Facilities were under construction but I'm sure they will be excellent when completed.