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JM Lexus

(9,532 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–6:00pm 9:00am–3:00pm
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2015 national dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

Reviews

(9,532 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of JM Lexus from DealerRater.

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They are great!

They are great! I enjoy their honesty and friendly attitude. I will continue to use their services .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are so glad to hear that you had a successful experience working with the JM Lexus team. Drive safely, and we hope to see you back!

People were courteous, My car was taken in promptly and a

People were courteous, My car was taken in promptly and a loaner was available which was convenient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for being such a fan of JM Lexus. It means a lot to us that you're happy!

Consumer response

People were courteous, My car was taken in promptly and a loaner was available which was convenient.

Amazing customer service, the purchase process went

Amazing customer service, the purchase process went smoothly with all the attention you can imagine, happy to be customer of this dealership.Special thanks to the sales manager Dario who made the whole experience wonderful! He explained the whole process and took care of us from the first visit to the finalization of the purchase. Dario, we appreciate your help very much, thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your great review! We are happy to see that you loved working with Dario. See you again next time here at JM Lexus.

By far the best car buying experience that we’ve had.

By far the best car buying experience that we’ve had. We are from the North west Florida and originally scheduled to purchase from somewhere else in the Miami area but after talking to Tim Tillman, our sales associate, we knew that we were in good hands. He was very upfront, transparent, and patient with no pressure whatsoever. We have purchased many other vehicles in the past and Tim is by far one the best in the business. If anyone goes there, it would be a mistake not to seek out for him. Thanks Tim and JM Lexus team, my wife love her new Lexus RX350. We will DEFINITELY come back for our next purchase!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Lexus RX 350! We are thrilled that Tim helped JM Lexus earn your business and your five stars. Thank you for taking the time to share with us your standout experience. This is just what we wish for all of our customers, and we will be sure to use this as an excellent example for future buyers. Thanks again!

No Hassle, upfront price without outrageous dealer fees.

No Hassle, upfront price without outrageous dealer fees. my point of contact was always available and very helpful.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review us! We are so glad to hear that you had such a straightforward purchase experience working with the JM Lexus team. Drive safely, and we hope to see you back again down the road!

Me and my father bought a car.

Me and my father bought a car. Big thanks to Alicia and saqib. Really enjoyed the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations to you and your father on the new ride! We're happy to hear Alicia and Saqib were able to assist you so seamlessly. Take care! - JM Lexus

I’ve been driving a Lexus since 2006 and would not drive

I’ve been driving a Lexus since 2006 and would not drive any other car. You don’t need service often but when you do it’s great! Knowledgeable mechanics and great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Sara, thank you for taking the time to share! We are so glad to hear that you had such a successful service experience working with the JM Lexus team. Safe travels, and we hope to see you back again down the road!

Ryan was great!

Ryan was great! Very happy with everything. Car is great and look forward to working with him again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Ryan. Drive safely, and we hope to see you back at JM Lexus!

How do you say my third Lexus through JM Lexus .

How do you say my third Lexus through JM Lexus . I did use another Lexus dealership was unhappy and came to JM. I’ve had nothing but wonderful experience here and with this particular East exchange Alicia How do you say my third Lexus through JM Lexus . I did use another Lexus dealership was unhappy and came to JM. I’ve had nothing but wonderful experience here and with this particular East exchange Alicia was unbelievable. I came up to her and told her my mileage and asked if he could put me into a new lease and within 10 minutes she said yes. She found me the color I wanted even though the car wasn’t currently in stock and was awaiting delivery. She followed up almost every day to let me know what was going on. I’ve never worked with another sales person who had such care and was as organized and efficient as Alicia. It’s every sales person was like this it would be a pleasure to do work with people. Highest accommodation and will refer any of my friends to her she made the process so easy and seamless for me and I don’t like coming to our dealerships!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your repeat business and for coming back to JM Lexus! We are delighted to hear that Alicia helped you find the vehicle you wanted and provided communicative, informative service. Our team is grateful for your continued support and so glad to know that you're a satisfied customer. Safe driving!

Capable, competent and courteous.

Capable, competent and courteous. Well organized for efficient service. Highly recommend this dealership! Service tech Jim was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Beth, thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with Jim and the JM Lexus team. Drive safely, and we hope to see you back again down the road!