Reviews
I have had a Lexus for over 25 years…I keep going back to
I have had a Lexus for over 25 years…I keep going back to them because not only are they exceptional cars but the JM service department, specifically Carlos Nunez, is the best there is hands down! Thank you JM and Carlos for FABULOUS service EVERY time!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kristin, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Carlos and the JM Lexus team. We appreciate your business over the years and are looking forward to seeing you back next time!
Xavier Allen was a wonderful service technician.
Xavier Allen was a wonderful service technician. He had my car ready faster than expected and kept me informed every step of the way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Terri, thank you for sharing your great review of Xavier and the team! We appreciate your business and we hope to welcome you back to JM Lexus for all your future service needs.
They don’t play games and charge for air (dealers fees)…
They don’t play games and charge for air (dealers fees)… very professional and was VERY conscious of my time… win win
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks, David, for the five-star review for JM Lexus! We are glad that our team provided a straightforward experience and met our high standards. Until next time!
This is the only place in Florida where I know I will
This is the only place in Florida where I know I will receive white glove service every time, on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great you can always trust JM Lexus to get the job done. We appreciate your support. Have a great day!
Every time they service the car, they no longer actually
Every time they service the car, they no longer actually clean the interior or do a good job with a car wash. For a 'luxe' dealership, I expect more. Gone are the days of free sandwiches and coffee, but now the service is also terrible! What's the point?
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Monica, we are very sorry that our services have fallen short of our five-star standards. We use negative reviews to improve, and our Service Director is addressing this feedback about the car wash with our team. We will be in touch soon to further discuss your concerns and ensure we can improve for you moving forward. Thank you, marketing@jmlexus.com
Sebastian exceeded my expectations regarding customer
Sebastian exceeded my expectations regarding customer service. He addressed all my concerned and was very kind and knowledgeable. The whole team works very well together and that’s why I take my car to JM Lexus.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Sebastian and the JM Lexus team. Drive safely, and we hope to see you back again down the road!
The showroom is immaculate, huge and very well lit.
The showroom is immaculate, huge and very well lit. Our salesman, Jorge Zavala, was super patient throughout our numerous visits. After the sale was finalized, spent time, patiently going over all that new technology i.e. endless controls. In addition, he set another appointment for another "session". We love our new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the awesome review. We're glad that you like working with Jorge. See you again next time here at JM Lexus!
No hassles.
No hassles. Great service. Great vehicle Thanks steve mcneely. You are the best salesman at Lexus.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for trusting the JM Lexus team to ensure you were well taken care of. We're grateful for your business, see you again next time.
Drove from west coast got a great deal steve mcnally was
Drove from west coast got a great deal steve mcnally was great to work with very good experience all around l would highly recommend steve and JM Lexus
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for making the trip out to JM Lexus! We are thrilled that you had a five-star buying experience with Steve, and he made your drive worthwhile. Enjoy your new ride, and congratulations!
All good.
All good. Promise time was met The work that was requested was performed and car was clean when picked up
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is awesome to see this feedback! We're glad that you had a seamless experience here at JM Lexus.