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JM Lexus

(9,532 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–6:00pm 9:00am–3:00pm
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2015 national dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

Reviews

(9,532 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of JM Lexus from DealerRater.

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Bruno is an excellent salesman that helped me get my

Bruno is an excellent salesman that helped me get my dream car, thank you so much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review. We are glad that Bruno was helpful and nice to work with.

Professionalism to the max.

Professionalism to the max. Best buying experience now I’ve had twice in 1.5 years (purchased two cars).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We truly couldn't ask for better feedback than this! Thank you so much for taking the time to share your experience doing business with us so that others can see what it's like to work with our team here at JM Lexus. It's always a pleasure seeing you back with us and we look forward to assisting you again down the road!

Steve McNealey was outstanding A great experience !

Steve McNealey was outstanding A great experience ! Professional and knowledgeable . He represents the dealership! Well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Tim, thank you for the kind feedback! We are thrilled to hear that you enjoyed working with Steve and the JM Lexus team. Drive safely, and we hope to see you back again down the road!

Consumer response

A tremendous salesperson , ease of delivery and a wonderful gentlemen! One of a kind!

The sales rep (Bruno) is one of the best very

The sales rep (Bruno) is one of the best very informative, pleasant & patient. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are glad that you loved working with Bruno. We appreciate your trust in the team to take care of you here at JM Lexus.

Great service some changes was made during saying that

Great service some changes was made during saying that was different from the original quote that was disappointing otherwise the service was very good

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this feedback. We apologize that our original quote was incorrect but are glad to hear that you are satisfied with our service. If you have any questions about the cost of your repairs, don't hesitate to contact us at marketing@jmlexus.com.

Tim Spellman is extremely efficient, professional and

Tim Spellman is extremely efficient, professional and courteous. Tim is an asset to JM Lexus. We always have a very successful experience with Tim.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad you've had such success working with Tim! Thank you for the fabulous review and for being a loyal JM Lexus client - we wish you safe travels till we see you next!

Consumer response

I am glad you received my comments. It is always a pleasure dealing with Tim in sales and Mathew O’Brien, in service.They both are assets to JM Lexus .

Excellent , different than any other car dealer.

Excellent , different than any other car dealer. I felt free of looking the cars. No pressure at any time from the salesman which i appreciated a lot. He was super good explaining me every detail of the car and the financial thanks so much Regard magaly larios

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

This review is music to our ears! Thank you for choosing JM Lexus and for sharing your feedback about our team. We wish you many safe and happy miles ahead!

This dealership has amazing customer service and as a

This dealership has amazing customer service and as a first time car buyer Steven McNeeley made it an easy process for me with constant communication and information in regards to my purchase! This was the best dealership experience I’ve ever had which led to my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review, Nicole! We are so glad to hear that you had such a successful purchase experience working with Steven and the JM Lexus team. Drive safely, and we hope to see you back again down the road!

The gold standard for car dealerships, from start to

The gold standard for car dealerships, from start to finish I felt informed and at ease. From the moment I walked into the door everything was a breeze, selecting my car (having options for color combos), credit check and finance papers. All warranty, protections, extras are laid out plainly and explained clearly. No shady tricks or intimidation that you see at other dealers. Everything was in and out in a very timely manner. T. Spellman was great, extremely knowledgeable and helpful through the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with the JM Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

Went for service.

Went for service...representative was friendly, knowledgeable and well spoken...I waited while work was being done and the waiting area was well appointed and very comfortable...the car was washed and the service done well...I would recommend this facility to all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the JM Lexus team. Drive safely, and we hope to see you back again down the road!

Consumer response

You are quite welcome...you earned and well deserve this great review!