JM Lexus

Uncomplicated and smooth return of vehicle and new acquisition. Much shortened time in showroom and in discussing new lease. Tim Spellman was friendly and easy to work with.

Every thing about the experience was top notch. The reception, the salesman, the process, the p ricing and delivery. Showroom was clean and comfortable. No pressure.

Service was prompt and efficient for a 15000 mi check-up. We were treated with respect and waited in comfortable surroundings. They also improved the process because a single contact person did the interfacing including taking the payment and bringing our car to us. We were very pleased!

Service people were all very cordial and made feel welcome But I was surprised that a 5000 mile check would take three hours with an appointment especially after I told the car would go through Express Service

We would like to thank Michael LaBianca and Bruno DaSilva for a making our new car experience a pleasure. These two gentlemen are so nice, considerate and a joy to work with, they made this experience one we will never forget. If any family or friends are interested in buying a car I will recommend they ask for Michael and Bruno. Thank you again guys for all your help. Dominick and Joan Gagliardi

My service writer went home sick b/4 my arrival, but transferred my order seamlessly! Wow, fast, friendly and efficient. Anticipated a lengthy wait... work completed available for pickup in less than an hour!!!

This is my second Lexus RX 350 purchased at JM Lexus with the amazing assistance of your sales Manager Gary Mueller. Gary held my hand throughout the entire process from thoroughly explaining the features of the car to a painless delivery process. My 2013 will be purchased thru Gary as well and my best friend also purchased an RXwith

Arrived a reasonable 5 mins. before appt. Service rep Chris was a no-show. Employee at desk found another, Richard, who was excellent. However, time to leave car off for service was way too slow. Time in to dealer and out with a loaner was 95 minutes on top of a 40 min. drive to get there. J M Lexus seems to be a victim of their own success, in that the dealership cannot handle the service demand volume. I'll help them out and find a service center closer to home.

Worst communication I have ever seen at a Lexus dealer. And service representative, Charles was rude and not helpful at all. Definitely didn’t go above and beyond to assist. I am looking to buy another Lexus soon but won’t ever be back to this dealer. I’ll drive 100 miles if I have to.

Great service. Prompt and efficient. Came on time, knew what the problem was. Brought spare battery and installed it in a timely manner. Good work.