Reviews
My Experience at JM Lexus
My salesman Paolo is very knowledgeable and patient. He explained how the 2018 model Lexus RS 350 improves upon the 2014 that I owned. He also explained JM's new policy regarding setting the price and dealing with only one person. Paolo was able to provide the price quickly and reviewed leasing options with me. He was very courteous and professional. He came in on his day off to accommodate my schedule. I would recommend him and JM to even my BEST FRIEND!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
trade in experience
The sales manager (Mr. Daniel Meininger) is extremely polite and patient to explain the details. We came to this dealership several years ago, it is noted that the business are growing much faster than any other dealers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Experience
The sales people at Lexus are very informative and helpful in completing the process of leasing the new Lexus. My only disappointment was in not being able to get striping for the car. My 3 former Lexus ES 350 cars gave me the offer of free striping, which gives the car a classy look. I completed the transaction anyway and Terry was very helpful in every other way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
An experience to share with everyone
My sales manager Khaled Dandashi was absolutely amazing. He sat with me for an hour in my new car showing me all of the new technology and how to set it up. He was knowledgeable, patient, kind and the new Lexus Plus Dealership experience is by far the best I have ever been through. His team lead Leah was so awesome as well. They just made me feel part of the family and we’re just fabulous to work with. I would recommend them to family, friends and even strangers because what they have to offer by far superseded my expectations. Already have my father going there to purchase a new car when his lease is up. Thank you for everything
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great buying experience
Upon entering any car dealership a person is always apprehensive, but Mikes knowledge and easy going nature made this experience very easy going. There was no pressure and let us test drive many cars without any hesitation. The finance part was just as smooth even when there were a few bumps.His easy going nature and follow up after purchase was very reassuring that we made the right purchase and used the right dealership. Great job Mike and JM.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Helpful Staff Ready to Help
I was shopping for a specific pre-owned vehicle that JM Lexus received for a trade in. The staff was eager to help and had the vehicle spotless ready to show. The facilities were clean and there was no pressure to buy the vehicle. I am not a Lexus owner but had an overall great experience at this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent purchase experience.
Very empathic sales person. (J.dedrick). Knowledgeable and not pushy. Very professional. Straight forward car selling without an extra long wait. Personal attention was appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
terrific
Kari was very knowledgeable and professional. He made the process easy and very efficient. I was very pleased his concern for my satisfaction was paramount. I will not hesitate to recommend him to friends
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My New Lexus
I did not actually go into JM Lexus to purchase a vehicle the day my wife and I went into the dealership. I was shopping for a new car, but was unsure of what type of vehicle we were going to purchase. We really liked the 2017 Lexus IS200 FX Sport. Once Saqib informed of a dealer rebate of $5,000, I was sold. From there is was just a matter of filling out the paperwork and we were done. I usually like to negotiate pricing on new vehicles, but since this was a No-hassle dealer, it made it pretty easy. The Lexus rebate sealed the deal!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
2015 rc350 f sport
Simple and easy process with Omar. Had all the answers to my many questions and if not he did his research and responded to me in a timely fashion.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car