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JM Lexus

(9,404 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–6:00pm 9:00am–3:00pm
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2015 national dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

Reviews

(9,404 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of JM Lexus from DealerRater.

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My Experience at JM Lexus

My salesman Paolo is very knowledgeable and patient. He explained how the 2018 model Lexus RS 350 improves upon the 2014 that I owned. He also explained JM's new policy regarding setting the price and dealing with only one person. Paolo was able to provide the price quickly and reviewed leasing options with me. He was very courteous and professional. He came in on his day off to accommodate my schedule. I would recommend him and JM to even my BEST FRIEND!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

trade in experience

The sales manager (Mr. Daniel Meininger) is extremely polite and patient to explain the details. We came to this dealership several years ago, it is noted that the business are growing much faster than any other dealers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent Experience

The sales people at Lexus are very informative and helpful in completing the process of leasing the new Lexus. My only disappointment was in not being able to get striping for the car. My 3 former Lexus ES 350 cars gave me the offer of free striping, which gives the car a classy look. I completed the transaction anyway and Terry was very helpful in every other way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

An experience to share with everyone

My sales manager Khaled Dandashi was absolutely amazing. He sat with me for an hour in my new car showing me all of the new technology and how to set it up. He was knowledgeable, patient, kind and the new Lexus Plus Dealership experience is by far the best I have ever been through. His team lead Leah was so awesome as well. They just made me feel part of the family and we’re just fabulous to work with. I would recommend them to family, friends and even strangers because what they have to offer by far superseded my expectations. Already have my father going there to purchase a new car when his lease is up. Thank you for everything

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great buying experience

Upon entering any car dealership a person is always apprehensive, but Mikes knowledge and easy going nature made this experience very easy going. There was no pressure and let us test drive many cars without any hesitation. The finance part was just as smooth even when there were a few bumps.His easy going nature and follow up after purchase was very reassuring that we made the right purchase and used the right dealership. Great job Mike and JM.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Helpful Staff Ready to Help

I was shopping for a specific pre-owned vehicle that JM Lexus received for a trade in. The staff was eager to help and had the vehicle spotless ready to show. The facilities were clean and there was no pressure to buy the vehicle. I am not a Lexus owner but had an overall great experience at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent purchase experience.

Very empathic sales person. (J.dedrick). Knowledgeable and not pushy. Very professional. Straight forward car selling without an extra long wait. Personal attention was appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

terrific

Kari was very knowledgeable and professional. He made the process easy and very efficient. I was very pleased his concern for my satisfaction was paramount. I will not hesitate to recommend him to friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

My New Lexus

I did not actually go into JM Lexus to purchase a vehicle the day my wife and I went into the dealership. I was shopping for a new car, but was unsure of what type of vehicle we were going to purchase. We really liked the 2017 Lexus IS200 FX Sport. Once Saqib informed of a dealer rebate of $5,000, I was sold. From there is was just a matter of filling out the paperwork and we were done. I usually like to negotiate pricing on new vehicles, but since this was a No-hassle dealer, it made it pretty easy. The Lexus rebate sealed the deal!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

2015 rc350 f sport

Simple and easy process with Omar. Had all the answers to my many questions and if not he did his research and responded to me in a timely fashion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.