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Ciocca Ford of Quakertown

(1,627 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award
New (888) 686-3299 (888) 686-3299
Used (833) 241-5501 (833) 241-5501
Service (833) 307-5234 (833) 307-5234

Reviews

(1,627 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ciocca Ford of Quakertown from DealerRater.

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Everyone is polite and courteous.

Everyone is polite and courteous. Have no problems after having my truck serviced. Will recommend Ciocca Ford to friends and family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We're so glad to hear that your service experience went smoothly and that our team treated you with courtesy and professionalism. Your recommendation means a lot to us — it’s the highest compliment we can receive. We appreciate your trust in Ciocca Ford and look forward to serving you again in the future!

Stephanie was very professional and knowledgeable.

Stephanie was very professional and knowledgeable. I brought my 2020 Ranger in because of a noise underneath my cab. When your mechanic test drove my truck it didn’t make any noise. Naturally! The noise is intermittent and at times it’s unbelievably loud.. I read on line some of the causes of this noise. I checked my brakes, driveshaft universal joints and driveshaft bearing. The brakes were fine. The driveshaft universal joints bearings were fine. The driveshaft bearing made the noise when I repositioned the yoke the bearing sits in. I think the driveshaft bearing is the problem. I’m very aware of bearing noise in machinery. I worked on copiers and they had intermittent bearing noises. We had a procedure for isolating noise and which bearings to replace. I recommend Ford engineers come up with this type procedure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Roger, Thank you for taking the time to leave such a thoughtful and detailed review. We're glad to hear that Stephanie provided professional and knowledgeable service—she’ll be happy to hear your feedback! We understand how frustrating intermittent issues can be, especially when they don’t present during a test drive. We appreciate you sharing your own experience and insight—your background with diagnosing bearing noise is incredibly valuable, and your suggestion regarding a standardized isolation procedure is a great one. We'll be sure to document your observations about the driveshaft bearing and share them with our service team. If the issue persists or worsens, please don’t hesitate to reach out—we’re committed to helping you get to the bottom of it. Thanks again for choosing Ciocca. We appreciate your trust and your thoughtful input!

My service advisor was very accommodating and nice .

My service advisor was very accommodating and nice . My truck was in and out quickly and I was back on the road again !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Jon, Thank you for the great feedback! We're glad to hear your service visit went smoothly and that your advisor took good care of you. Quick, efficient service is what we strive for, and it's awesome to know you were back on the road in no time. We appreciate you choosing Ciocca Ford of Quakertown and look forward to seeing you again!

They were quick efficient and had my truck back in one

They were quick efficient and had my truck back in one day. Appreciate all they did.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We're glad to hear our team was able to get your truck back to you quickly and efficiently. We appreciate your kind words and are always here to help whenever you need us.

Prices are crazy inflated.

Prices are crazy inflated. Almost 2x the cost of any other service center. If charging $99.95 for labor plus parts and it takes an hour to change oil and rotate tires, why charge $72 to rotate? I tried them out but won’t return.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Robert, thank you for your feedback. We’re sorry to hear you felt our pricing was higher than expected. We strive to provide top-quality service with skilled technicians and genuine parts, which can sometimes reflect in the cost. That said, we appreciate your perspective and will take your comments into consideration as we continually review our pricing to stay competitive. If you’d like to discuss your visit further or have any questions, please feel free to reach out to us directly at (215) 536-8600.

Stephanie’s communications were great.

Stephanie’s communications were great. However, we really feel ripped off for the pricing. We could’ve saved a lot elsewhere. We wanted to trust our car with the best but won’t be back

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Kristin, thank you for sharing your feedback. We’re glad to hear Stephanie provided great communication—that’s something we truly value. We’re sorry to hear you felt the pricing wasn’t competitive and that it affected your trust in us. We always aim to provide exceptional service and value, and we appreciate your honesty. If you’d be open to discussing this further, please feel free to reach out to us at (215) 536-8600. We’d love the opportunity to better understand your concerns and see how we can improve.

Knowledgeable, friendly, quick process, gave options,

Knowledgeable, friendly, quick process, gave options, explained effectively, fair trade in value, clean showroom and more

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Eric, thank you for the excellent review! We're glad to hear that you had a smooth and informative experience with our team. It’s great to know you felt supported with clear options, a fair trade-in, and a comfortable environment. We appreciate your trust and look forward to seeing you again!

It was a great experience Everyone was awesome from our

It was a great experience Everyone was awesome from our salesman to the finance guy Kept us well informed about the process of our truck Would tell anyone who asked to go to your store

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Marg, thank you so much for the fantastic feedback! We’re delighted to hear that our entire team—from sales to finance—made your truck-buying experience smooth and enjoyable. Keeping you informed every step of the way is very important to us. We truly appreciate your recommendation and look forward to helping you or anyone you send our way in the future!

I had a fantastic experience at this dealership, I truly

I had a fantastic experience at this dealership, I truly appreciate the transparency and honesty throughout the process, I highly recommend this dealership, Thank you again for the excellent service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words! We're thrilled to hear you had a fantastic experience with us. Transparency and honesty are values we take seriously, and it’s great to know that came through during your visit. We truly appreciate your recommendation and look forward to serving you again in the future.

Everyone there is very friendly and courteous.

Everyone there is very friendly and courteous. I appreciate everything that everyone has done. Thank you

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, Thomas! We're glad to hear that you had a positive experience with our team. Providing friendly and courteous service is what we strive for every day, and it means a lot to know it made a difference. We truly appreciate you and hope to see you again in the future. Thanks again!