Reviews
Very helpful and accommodating.
Very helpful and accommodating. You could tell Mike cared and I wasn't just another customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're so glad to hear Mike made your experience helpful and personal. Our team truly cares about every customer, and it’s wonderful to know that came through. We appreciate you choosing Ciocca Ford of Quakertown!
The mechanical problem with my truck was diagnosed and
The mechanical problem with my truck was diagnosed and repaired promptly and courteously. Everyone was very professional and pleasant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Frank, thank you for sharing your experience! We're glad our team was able to diagnose and repair your truck quickly and courteously. We appreciate your kind words and thank you for choosing Ciocca Ford of Quakertown!
Extremely attentive to needs and questions and took time
Extremely attentive to needs and questions and took time to answer them. Wait time was good as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind feedback! We’re glad to hear our team was attentive and took the time to answer all your questions. We appreciate you choosing us and are happy your visit went smoothly!
They charged me 500$ to tighten the battery connections.
They charged me 500$ to tighten the battery connections. Misled me saying the issue needed more complex diagnostics. Then when the results was that it was the simplest and cheapest fix possible but they missed it and supposedly did all this diagnostic work unnecessarily. Then didn't adjust to the correct diagnostic fee. I have reached out to the service department to adjust the charges and they are ignoring me. So I will reach out to corporate too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
ALWAYS VERY PROFESSIONAL AND COURTEOUS EVERY TIME I COME
ALWAYS VERY PROFESSIONAL AND COURTEOUS EVERY TIME I COME IN FOR SERVICE GOING THE EXTRA MILE TO HELP ME AS MUCH A THEY CAN.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jarrett, thank you for your loyalty and kind words! We’re thrilled to hear our service team consistently goes the extra mile for you. We appreciate your continued trust in Ciocca Ford of Quakertown!
The service department is always honest and tells me
The service department is always honest and tells me which services need to be done. They show me my choices, explain the services, and let me decide without pressure. I also have the option to get the services at a later time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re glad to hear that our service team provides clear explanations and honest recommendations without any pressure. Our goal is always to give you the information and options you need so you can make the best decision for your vehicle. We truly appreciate your trust and look forward to serving you again!
Mike Henderson was very informative and took good time to
Mike Henderson was very informative and took good time to not only tell me but to also show me what was going on with my vehicle. He made me feel confident that I was getting the best and most needed service for my vehicle. I listened to him work with other customers and noticed how he cares about delivering the best service possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words and thoughtful feedback! We're thrilled to hear that Mike Henderson took the time to thoroughly explain and show you what was happening with your vehicle. It's great to know his dedication to honest, quality service stood out—not just in your experience, but even as you listened to him assist others. We’re proud to have team members like Mike who truly care about our customers. We appreciate your trust and look forward to serving you again!
Worked in service for Ford, BMW, and Lexus in my 40
Worked in service for Ford, BMW, and Lexus in my 40 years in the car business.. I purchased a beautiful 19 Edge ST. Dane was awesome. Finance was awesome. Vehicle not equipped with a spare its suppost to have a tire inflator kit as oe. Asked for help when Dane followed up for assistance with getting one. Said we would speak to uc mgr. That was over a week ago. No response at all. Very disappointed. I would still recommend the dealer and Dane. Would just say make sure everything is right before you write the check.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hi Frank, thank you for sharing your experience and for your kind words about Dane and our finance team. We sincerely apologize for the delay in following up regarding the tire inflator kit—that is not the level of service we aim to provide. We appreciate your patience and your feedback, and we’d like to make this right. Please contact us directly at (215) 536-8600 so we can resolve this promptly.
Receptionist was great and fast, came in for state
Receptionist was great and fast, came in for state Inspection and Emissions and was done in around 35 minutes. Definitely recommend them!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Alex, Thanks so much for the great feedback! We're happy to hear our receptionist made a great first impression and that your state inspection and emissions service was quick and efficient. We know your time is valuable, and it's awesome to hear we got you in and out in just 35 minutes! We truly appreciate the recommendation and look forward to seeing you again next time.
Steve has always been very thorough when handling our
Steve has always been very thorough when handling our car. He's always very fair and very honest when dealing with us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We're fortunate to have Steve on our team—his honesty, fairness, and attention to detail truly make a difference. We're glad you've had such a positive experience and appreciate your continued trust in us!