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Scott Kia of Springfield

(1,572 reviews)
Visit Scott Kia of Springfield
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2024 consumer dealer award
View 4 awards
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

Reviews

(1,572 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scott Kia of Springfield from DealerRater.

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When walking into the dealership Hassan greeted us in and...

When walking into the dealership Hassan greeted us in and immediately assissted us with our needs asking what we were looking for and he made it happen! He and his team were excellent in trying to find us a lender and in turn I left out with our 2021 Kia Telluride and he still has been excellent on checkingbto see how things are going with the new vehicle! Thank you the Smiths

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

The pleasure is ours, Smith family :) Thank you for choosing Scott Kia and sharing how Hassan provided personal attention to make your car purchase an exciting reality! Congratulations and happy driving in your new Telluride!

I had a nice experience at Kia Haasan was vey helpful....

I had a nice experience at Kia Haasan was vey helpful. The environment was very clean nice and spacious. I left satisfied with my new car. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Shadiya, thanks for sharing your story! We love to hear what matters most to you when shopping for your new Kia. Hassan and the team are excited to know they've earned your satisfaction!

The month of April I took my car into Scott Kia in...

The month of April I took my car into Scott Kia in Springfield ,PA for a recall and they stated my engine passed the recall. Some how I was still experiencing a oil leak. I took back in STEVE( STEVE MANGER ) the service manger stated " He knows exactly what it is he has seen a lot of Kia come in for the same problem it is the piston ring ". So STEVE ( SERVICE MANGER)he suggested that I should agree to disassemble the engine and have warranty take a look. Now STEVE (SERVICE MANGER) Nor Evonne ( SERVICE REP) Discussed with me the price it will be to place engine back if warranty will not cover the engine .Left Me in Darkness without knowing how much money I will need to spend to receive my car back. I called KIA COP we have been trying to get in touch with Scott kia and NO ONE HAS answer the phone its to the point the district of kia is involved with my case. Scott kia is very rude and unprofessional they have caused me to have life changes they interfered with my work and school hours since they are hard to reach.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 1.0
0 people out of 0 found this review helpful.

I’m extremely pleased with the professionalism and...

I’m extremely pleased with the professionalism and overall customer service I received at Scott Kia. My sales associate, Robia went above and beyond my expectations. She communicated very well and was very knowledgeable and prompt. I’m happy I returned to Scott Kia for my vehicle purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

And we're happy to welcome you back! Thanks for sharing how Robia made your most recent purchase a smooth sailing success. Congratulations and enjoy every mile :)

Just purchased a new Kia Soul with Emmanuel as our...

Just purchased a new Kia Soul with Emmanuel as our salesperson. He is especially friendly and thorough. He contacted us on his day off to ensure that everything was progressing according to the discussed plan. Dave, Manny and Paula made the buying experience a pleasant one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your story and for choosing to shop at Scott. Congratulations on your new Kia Soul! We're thrilled to earn your feedback!

Everyone at the dealership was so pleasant and nice. The...

Everyone at the dealership was so pleasant and nice. The service was awesome . Their tone is welcoming. I recommend everyone to come here please do

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your recent purchase! Thank you for choosing Scott Kia and sharing how you could feel the welcoming difference every step of your car shopping process. We appreciate you!

I’m Steve ! Just purchased a new 2021 Kia Sportage Dan...

I’m Steve ! Just purchased a new 2021 Kia Sportage Dan McGrath is excellent I recommend anybody to go to him he’s real straight up with you and will get you the best deal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It's great to hear from you, Steve! Thanks for sharing your kind words about Dan M. and how his commitment to thoughtful service earned your 5-star satisfaction! Congratulations on your gorgeous new Sportage, too... enjoy every mile :)

Jeff was wonderful courteous patient took the time to...

Jeff was wonderful courteous patient took the time to answer all my questions I am very polite it was a pleasure I will gladly call for a new one family and friends to Scott Kia of Springfield

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Scott Kia! It was our pleasure to help you find your perfect match in a new Kia. We appreciate your 5-star recommendation of Jeff and the team at Scott. Happy driving :)

Surprisingly relaxing experience. No bait and switch, no...

Surprisingly relaxing experience. No bait and switch, no pressure and a serious interest in learning about our needs. The whole process was quite easy to navigate and the financing was great. Daniel did a great job going over all the car features before we drive out of the dealership. I would highly recommend Scott Kia to family and friends,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Awesome feedback, thanks for sharing! We're all about a simple and fun car shopping experience, and we're glad you enjoyed. Dan is committed to sharing his passion for the Kia product, so it's our pleasure spending time helping you get comfortable with all the features and technology your new Rio has to offer. Congratulations!

Great experience of buying a car. Highly efficient...

Great experience of buying a car. Highly efficient operation. Jeff and Paula were a great team. I will be buying more cars going forward from Scott Kia. Very pleased with my Kia Sorento.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

How great to hear from you that you can feel a difference at Scott Kia... We think it's so neat that you mentioned the team work between Jeff and Paula to make your experience as easy and professional as we promise... that's thoughtful service! Congratulations and wishing you many happy miles in your Sorento!