Chapman Ford of Northeast Philadelphia

No problem in scheduling an appointment that worked for me, provided uber service to and from work, called and discussed problems and resolutions - thank goodness I had warranty. Jim provided me with professional and courteous service, as always. Jim is very knowledgeable and quick to resolve issues. Thanks Jim!!

I was basically happy with the service but was told first that the cost would be less than $25, then got a phone call and was told there would be a $129.99 diagnostic fee, then was told another price. It was a bit confusing. I was also told I need an inspection but they couldn't do it. Getting the Lyft to the train station was a nice perk.

Jim was awesome he saved me some money telling me about online coupons for an oil change. He is very professional explained everything to me a good service man is important and very hard to come by.

I’ve used Chapman Ford 2 times and I will never use them again! The service was terrible and the service manager even worse! I’ve scheduled to have the rest of my car service done st Dunphy Ford!

Received a text message from - VW Gary Fields at Chapman Ford VW 4/15/19 (8:02am), reaching out to see how his team treated me, here was my response to him via text message: Unfortunately, I was greeted by James Melnick/VW Service Advisor he thought I was a man because I had a black cap on my head with long black hair. However, when he looked at my face he said, "What brings you in today?" My response to him, you thought I was a man, his response you had a cap on. Unacceptable, he chose not to correct himself. I brought it to his attention again to check my car in and to sign the paperwork he refused to correct himself, because I brought it up again. Finally, when my car was serviced, he asked me how was his service will I give him a 5 point on the survey? I said after you call me a man. He said can I bribe you for the 5 points? I said no, that not right. He gave me his business card and wrote "Free oil change next visit " he sign his name. I told him I will hold him to his word. The point is he should have immediately corrected himself. That's all was needed. Thank you for reaching out. Then I received a telephone call at 11:14am and James Melnick left a message apologizing, Then I reached back out to him to listen, I accepted his apologies, however, it should have been immediately corrected.

Everyone was very courteous and professional with a short waiting time ? The service representative took time to explain everything they were going to do and got it done !

Unfortunately our family car had to have its transmission replaced. Worse than the expense of this, we were to go out of town. Parts were ordered ASAP and the work was completed well before we had to meet our plane. KUDOS to Corey and his amazing team!

I could not schedule an appointment the same day I experienced a flat tire through your online system, I got one by calling you directly. Thank you!!!

The gentleman behind the desk was as described above, plus he seemed genuinely interested in making my visit a success. He was a confidence builder.

The service that I receive from Chapman is always great. The service advisors are always very polite and helpful to the needs of my vehicle.