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Chapman Ford of Northeast Philadelphia

(910 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (855) 348-8650 (855) 348-8650
Used (855) 534-0049 (855) 534-0049
Service (866) 372-0631 (866) 372-0631

Reviews

(910 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Ford of Northeast Philadelphia from DealerRater.

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Extremely professional and couldn’t be more helpful Will

Extremely professional and couldn’t be more helpful Will definitely recommend to family and friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Don & Keith did a great job finding the car I wanted at a

Don & Keith did a great job finding the car I wanted at a fair price

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I absolutely appreciate Johnel and his management team.

I absolutely appreciate Johnel and his management team. He made sure I had a smile on my face before leaving.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Experience is always an A+.

Experience is always an A+. No hassle, just great customer service. We'll be using Chapman for years to come.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mike was easy to talk to and work with.

Mike was easy to talk to and work with. Flexible in working out the schedule so that I could come back next business day with the rest of the paperwork. Also great choice of vehicles on the lot

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Sonny, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

Bought a Ford Maverick 2025.

Bought a Ford Maverick 2025. The experience was better than other dealerships I have dealt with before. Ed got me my pre-order and Bernardo Reyes was the salesman I dealt with. Bernardo was courteous, professional, and explained every step of the process thoroughly. I also dealt with Joseph Cleary in finance who offered me many options and explained everything clearly but was not pushy when I declined some options. I decided to buy an extended warranty through Joseph since the price was competitive with other warranty providers. All in all a great experience from top to bottom and was willing to cross state lines due to the professionalism that I received here. Will definitely recommend to my friends and family to shop here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very personable and knowledgeable.

Very personable and knowledgeable. Definitely listened to my needs and worked to make sure all needs were met!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Brian brooks was my salesman and it was as smooth as the

Brian brooks was my salesman and it was as smooth as the new car I purchased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The salesman was excellent not pushy he listened and made

The salesman was excellent not pushy he listened and made the experience a good one. I have never in my life (63 yrs) bough a new can but after dealing with Brian Brooks I would recommend him to anyone. Thanks Brian.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Hands down best selection best prices!

Hands down best selection best prices! Brian Brooks is a knowledgeable friendly and awesome salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.